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Support engineer iii, amazon music

London
Amazon
Support engineer
Posted: 13 June
Offer description

Amazon Music


Join Our Team

Imagine being part of an agile team where your ideas can reach millions. Work on consumer-facing products, where every team member influences decision-making. Leverage the resources of a Fortune-500 company within a start-up atmosphere. At Amazon Music, ideas come to life and make a real impact.

Our team impacts product features, music streaming innovations, and customer engagement. We are hiring across various roles including software engineering, marketing, design, operations, and more. Join us as we launch exciting new projects.


What We Do

We focus on creating a personalized, curated, and seamless music experience. Our goal is to help customers discover new artists and enjoy their favorites through various platforms, including music apps, web, mobile, and voice devices like Amazon Echo powered by Alexa. Our offerings are available worldwide, delivering music in innovative ways to enhance daily life.


Key Responsibilities

1. Lead onboarding of technical and operational tasks from Engineering to Support teams.
2. Support infrastructure for system issues, troubleshooting across multiple products and services.
3. Work on operations and maintenance coding projects, primarily using Java, Perl, shell scripts, and AWS technologies.
4. Support software deployment in staging and production environments.
5. Develop tools for operations and maintenance.
6. Report on system and support status.
7. Own two or more digital products or components.
8. Coordinate customer notifications and workflows to meet SLAs.


Basic Qualifications

* 2+ years of software development or technical support experience.
* Experience troubleshooting and debugging technical systems.
* Experience in Unix.
* Scripting experience in modern programming languages.
* Bachelor's degree in Computer Science or related field.
* Proficiency in Java programming.


Preferred Qualifications

* Knowledge of web services, distributed systems, and web application development.
* Experience with hardware & software RAID troubleshooting and maintenance.
* Experience with REST web services, XML, JSON, and REST APIs.


Additional Information

We promote an inclusive culture. If you require workplace accommodations during the application or onboarding process due to a disability, please visit this link. For regions not listed, contact your Recruiting Partner.

Posted: Multiple dates in 2025, updated regularly.

Amazon is an equal opportunity employer, committed to diversity and inclusion.

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