Morgan Hunt currently requires a Resident Liaison Officer for Housing Trust based in North and West London on a Temporary basis
Pay Rate : £22.08ph Ltd
Hours:35 hrs Mon to Fri – 9am and 17.00pm – Mon & Tues in the Office based and Weds to Fri working from home.
Location: North London
Duration : 6 month on going contract
Job Role
We’re looking for Resident Liaison Officers (RLO) to join our External Managing Agent department at the housing trust. As an RLO, you’ll be liaising directly with our residents and providing them with a great service through your interactions with them. You will be a key support in our newly formed External Managing Agent department and supporting our Property Managers and Housing Officers in their day-to-day tasks, and we’re looking for people who have customer service experience and excellent communication skills. You’ll need to be comfortable calling residents and speaking with them about their arrears and other matters, and be adaptable and a problem solver with excellent computer skills including Microsoft Word and Excel.
Qualifications
You’ll need to have customer service experience and excellent communication skills as well as the ability to manage your own workload and prioritise accordingly. No two days are the same in housing management, so you’ll need to be adaptable and a problem solver with excellent computer skills including Microsoft Word and Excel.
Role responsibilities
* Resident call-backs
* Administration tasks
* Low-level rent and service charge arrears
* Service charge billing
* Fire risk actions
* Repairs
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