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Laboratory services coordinator

Medicines and Healthcare products Regulatory Agency
Service coordinator
£25,000 - £40,000 a year
Posted: 26 September
Offer description

Job Description
We are currently looking for a
Laboratory Services Coordinator
to join our
Infrastructure and Laboratory Services
within the
Corporate
group.

We have
two full-time opportunities
, one on a
permanent
basis and one a
fixed term contract for a period of 2 years
,
which existing civil servants can apply for on a loan basis.
All roles will be appointed on a merit order basis.  Please indicate in the application question which role you are applying for. These roles will be based onsite at our Science Campus in South Mimms, Hertfordshire. Please be aware that this role can only be worked in the UK and not overseas.

Government departments and agencies are working towards implementing a minimum 60% attendance in office sites.

We are currently implementing a flexible, hybrid way of working, with a minimum of 8 days per month working on site to enable the collaboration and contact with partners and stakeholders needed to deliver MHRA business. Attendance on site is driven by business needs so depending on the nature of the role, this can flex up to 12 days a month, with the remainder of time worked either remotely or in the office. Some roles will need to be on site more regularly.

Who are we?
The Medicines and Healthcare products Regulatory Agency enhance and improve the health of millions of people every day through the effective regulation of medicines and medical devices, underpinned by science and research.

Infrastructure and Laboratory Services (I&LS) are part of the Corporate Division and provide engineering and specialist staff to deliver a safe working environment for staff, particularly in our specialist scientific facilities.

The I&LS Support The Agency Work By Having Clear Funded Programmes To Maintain The Infrastructure, Facilities And Equipment As Well As Money To Invest In Unique Scientific Facilities And a Centralised Support Process To, Where Appropriate, Deliver Efficiencies, Savings And Value For Money.  The Division Has Three Departments

* Facilities & Laboratory Services – day to day running & support of sites, laboratories and other specialised facilities, security, catering, cleaning, waste and 10SC liaison for 10th Floor .
* Engineering – Management of engineeringly complex buildings and infrastructure, adhering to critical health and safety requirements and responding to alarms 24/7.
* Specialist Project & Programme Management – of the Capital programme by providing Project Management / project engineering as required for: building alterations, lab refurbs including high containment, acquisition, installation and commissioning of new plant, equipment and digital IT and special programmes.

What's the role?
The role is responsible for provision of essential Laboratory Services to Science & Research at the South Mimms campus.

Responsible for the provision of clean, sterile glassware and equipment, decontamination of hazardous materials and operation, maintenance and repair of various types of laboratory equipment.

In addition, this post is responsible for laboratory laundry, hygiene and washroom services. The role is seen as a valued and essential part of the delivery of S&R.

Key Responsibilities

* Responsible for ensuring autoclaves and other critical equipment, such as industrials washers and sterilising ovens are maintained, calibrated, validated and fit for use and that the loads are suitable for decontamination or sterilisation, dealing with numerous failures and faults on these machines.
* Actively contribute and take part in reviews of Laboratory Service provision, equipment, processes and procedures to identify and propose improvements and efficiencies to reduce time and costs for this service.
* Maintain good relationships with supply companies for goods and equipment, through good communications. Organising, planning and co-ordinating contractors and engineers in laboratory areas, overseeing their work and ensuring they adhere to site H&S rules.
* Liaising with staff at all levels to deal with issues and problems that arise, investigating and resolving such issues in particular, with equipment and supply issues.

Who are we looking for?
Our successful candidate will be able to demonstrate the following:

* Organisation and planning - You can make plans and are well prepared. You seek to maximise time and productivity.
* Problem solving – Ability to take a positive approach to tackling problems and find ways to identify suitable solutions.
* Relevant scientific or technical background/knowledge, to include a degree in a scientific subject or equivalent relevant experience
* Managing a quality service - Work with stakeholders to set priorities, objectives, and timescales. Successfully deliver high quality outcomes that meet the customers' needs and gives value for money
* Expert knowledge in use of industrial sized sterilising and cleaning equipment. Equipment maintenance and repair in a complex laboratory environment

If you would like to find out more about this fantastic opportunity, please read
our Job Description and Person Specification
Please note: The job description may not open in some internet browsers. Please use Chrome or Microsoft Edge. If you have any issue viewing the job description, please contact

The Selection Process
We use the Civil Service Success Profiles to assess our candidates, find out more here .

* Online application form, including questions based on the Behaviour, Experience and Technical Success Profiles. Please ensure all application questions are completed in full; your application may not be considered if any responses are left blank. Our applications are CV blind, and our Hiring Managers will not be able to access your CV when reviewing your application.
* Interview, which can include questions based on the Behaviour, Experience, Technical and Strengths Success Profiles.

In the instance that we receive a high number of applications, we will hold an initial sift based on the lead criteria of: Managing a Quality Service – Work with stakeholders to set priorities, objectives and timescales. Successfully deliver high quality outcomes that meet customers; needs and gives value for money.
Applicants are assessed on whether they meet any mandatory requirements as well as the necessary skills and experience for the role. Applications are scored based on the competency-based answers provided - ensure you have read these thoroughly and allow sufficient time. You can view the competencies for this role in the job description.

Use of AI in Job Applications
Applicants must ensure that anything submitted is
factually accurate and truthful
. Plagiarism can include presenting the ideas and experience of others, or generated by artificial intelligence, as your own.

If you require any disability related adjustments at any point during the process, please contact

as soon as possible.
Closing date: 02 October 2025

Shortlisting date: From 03 October 2025

Interview date: w/c 13 October 2025

Candidates will be contacted within a week of the sift and the interviews completed to inform them of the outcome.

If you need assistance applying for this role or have any other questions, please contact

Candidates will be subject to UK immigration requirements as well as Civil Service nationality rules. Further information on whether you are able to apply is available here .

Successful candidates must pass a disclosure and barring security check as well as animal rights and pro-life activism checks. People working with government assets must complete basic personnel security standard checks .

Role
Certain roles within the MHRA will require post holders to have vaccinations, and in some circumstances, routine health surveillance. These roles include:

* Laboratory-based roles working directly with known pathogens
* Maintenance roles, particularly those required to work in laboratory settings
* Roles that involve visiting other establishments where vaccination is required
* Roles required to travel overseas where specific vaccination may be required.

Applicants who are successful at interview will be, as part of pre-employment screening subject to a check on the Internal Fraud Database (IFD). This check will provide information about employees who have been dismissed for fraud or dishonesty offences. This check also applies to employees who resign or otherwise leave before being dismissed for fraud or dishonesty had their employment continued. Any applicant's details held on the IFD will be refused employment. A candidate is not eligible to apply for a role within the Civil Service if the application is made within a 5 year period following a dismissal for carrying out internal fraud against government.

Any move to the MHRA from another employer will mean you can no longer access childcare vouchers. This includes moves between government departments. You may however be eligible for other government schemes, including Tax-Free Childcare. Determine your eligibility here .

Successful candidates may be subject to annual Occupational Health reviews dependent on role requirements. If you have any queries, please contact .

In accordance with the Civil Service Commissioners' Recruitment Principles our recruitment and selection processes are underpinned by the requirement of selection for appointment on the basis of merit by a fair and open competition. If you feel your application has not been treated in accordance with the Recruitment Principles and you wish to make a complaint, you should firstly contact Florentina Oyelami, Head of Talent Acquisition, .

If you are not satisfied with the response you receive, you can contact the Civil Service Commission at:

Civil Service Commission

Room G/8

1 Horse Guards Road

London

SW1A 2HQ

About Us
ABOUT US
The Medicines and Healthcare products Regulatory Agency enhance and improve the health of millions of people every day through the effective regulation of medicines and medical devices, underpinned by science and research.

The agency is made up of c.1300 staff working across two main centres and peripatetically across the UK and abroad.

The agency consists of Corporate, Digital & Technology, Enablement, Healthcare Quality & Access, Partnerships, Safety & Surveillance and Scientific Research & Innovation.

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