Job Introduction
Travel Consultant
Salary £26,227.50 per annum plus uncapped commission
37.5 hours per week (to include 1 in 3 Saturdays)
Folkestone Hybrid
Our Travel team is growing, and we are looking for passionate, customer‑focused Travel Consultants to help our guests plan and book incredible holidays with Saga Holidays.
This is far more than a traditional contact centre role. Every conversation is an opportunity to inspire, guide and build genuine connections with our guests. You’ll take the time to understand what matters most to them, recommend the perfect travel experiences and deliver exceptional service from the very first interaction.
If you are passionate about travel, enjoy speaking with people and thrive in a fast‑paced, rewarding environment, this could be the perfect opportunity for you. We are looking for individuals who are naturally engaging, confident communicators and are motivated by delivering outstanding customer experiences while achieving sales success.
Start Date: Monday 13th July 2026
The hours for this role cover the opening hours of 9am-6pm Monday to Friday and the requirement to work 1 Saturday in 3 with the hours of 9am-5pm.
This role requires you to be working from our Folkestone office a minimum of 3 times a week. We have a designated Contact Centre floor for colleagues in our Travel business, allowing us to collaborate and share success as a function.
Benefits
* 25 days holiday + bank holidays
* Option to purchase additional leave - 5 extra days
* Pension scheme matched up to 10%
* Monthly commission dependent on performance
* Colleague discounts including family discounts on cruises, holidays and insurance
* Range of reductions and offers from leading retailers, travel groups and entertainment companies
* Enhanced maternity and paternity leave
* Grandparents leave
* Income protection
* Access to Saga Academy, our bespoke learning platform
Main Responsibilities
* Managing the calls into the contact centre from our guests in a timely and professional manner
* Ensuring a tailored and personable approach for every call, offering assistance, advice, guidance and always working with patience
* Fully managing the nature of the call, ensuring all actions are made such as general guest service or advice, sales calls, handling complaints and providing timely updates to the guests such as itinerary changes
* Engaging in conversation to help provide recommendations and expertise
* Fully prioritising a guest‑first approach with the tenacity to keep learning on the job
* Handling both sales and service calls and adhering to guest service best practice
* Having a driven mentality to exceed the expectations of the guest
The Ideal Candidate
* Have previously worked in a call centre/contact centre environment and be comfortable talking to guests over the phone, demonstrating excellent communication skills
* Keen and able to learn all about our products and relay this to our guests so they are fully aware of our full programme itinerary offering
* Can identify and discover customer needs and wants to help find the right holiday
* Enjoys working in a fast‑paced environment
* Can demonstrate a can‑do approach and be flexible when required
* Shows a passion for guest service and a natural enthusiasm for progression opportunities
* Has excellent attention to detail and can demonstrate strong written and verbal skills
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