About The Role
Radiology Administrator - Internal only
Emersons Green
37.5 hours per week, Monday - Friday 9:00am - 5:00pm
If you are looking to join an energetic and vibrant organisation that truly makes a difference to people’s lives on a daily basis we would like to hear from you. We are looking for an experienced Administrator to join our team. All team members are adaptable, friendly, polite and caring. They enjoy working as a team with people from different cultures and backgrounds.
As Radiology Administrator at our Practice Plus Group Hospital, Emersons Green you will provide a comprehensive administration service to the Radiology unit ensuring that all patients are treated in a professional and courteous manner, endorsing the patient centred approach of the team. Above all, you have a natural ability to help make the lives of others more fulfilling and want to work in an environment where the work can be hard, but also fun and rewarding.
You will have excellent communication and interpersonal skills, the ability to stay calm in difficult circumstances. Just as important though is your flexibility, belief in teamwork and your ability to use your initiative, follow instructions and prioritise a busy workload.
What you’ll be doing
* To work closely with the Admin Manager, Department Manager, Radiologist and Radiographers, as part of an integrated team to assist with the delivery of safe, high quality services to patients and users of the service for Emersons Green Hospital & Devizes Surgical Centre.
* To undertake accurate entry of patient information into the Patient Administration System.
* To coordinate and manage the prompt scheduling/booking of patients referred to the department both internally and externally.
* To book, cancel and alter appointments for all patients following strict standard operating procedures/guidelines.
* To demonstrate highly developed interpersonal patient management skills within the Radiology Department as required.
* To effectively communicate to patients the details of all imaging procedures undertaken within the Radiology Department.
* To be highly organised and able to work under time pressures.
* To liaise effectively with all hospital departments and ensure that inter‑departmental data flow is efficient and responsive at all times.
* To prioritise tasks in order of importance and manage own time to complete all tasks to a high standard.
* To have a high level of customer service particularly during phone conversations with patients and staff. To be able to explain complex information in simple and understandable terms.
What we’ll look for in you
* Satisfactory Occupational Health clearance for the role specified.
* Enhanced level DBS clearance.
* Highly motivated.
* Ability to sit for extended periods using computer screens.
* Good general education.
* Evidence of continual career development.
* Experience of working within primary or secondary healthcare administration.
* Basic medical experience.
* Good telephone skills including the ability to effectively communicate clinical information to patients and referring clinicians.
* Ability to work flexibly within the needs of the service including a willingness to work out of normal office hours including some evenings.
* Computer literate.
* Experience with managing multi‑disciplinary patient scheduling/appointment systems.
* Working knowledge of current medical terminology.
* Experience of developing and managing Outpatient/Radiology patient scheduling.
* A basic understanding of clinical/Radiology procedures to ensure effective patient communication.
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