We are seeking an
inspirational General Manager
to lead our new luxury care home in Surbiton. You will be the driving force behind its success
shaping the homes culture, maintaining its reputation, and ensuring exceptional experiences for residents, families, and staff.
What Signature Offer
Up to £95,000 per annum plus the potential to earn a 50% salary bonus
Up to 30 days annual leave, plus 8 bank holidays, depending on length of service
Private medical insurance and company sick pay
Life Assurance Scheme
Workforce Pension with matching contributions, discounts at many retails and so much more
Reimbursement of NMC Registration Fees (if applicable)
Your Role at Signature
At
Signature Senior Lifestyle, our vision is simple yet powerful:
delivering peace of mind. For our residents, that means exceptional care and a safe, fulfilling life. For their families, its reassurance that their loved ones are in expert hands. For our employees, its the confidence they will be trained, supported, and given opportunities to excel.
Our mission is to provide
exceptional care delivered by compassionate people in the highest quality homes. Through personalised care, outstanding hospitality, and beautiful living environments, we are redefining senior living across the UK.
As General Manager, you will have full accountability for the homes performance across
care quality, resident satisfaction, compliance, team engagement, and financial results. Your leadership will create a high-performing, compassionate environment where residents thrive and teams feel valued.
This is a hands-on leadership role where no two days are the same. Youll combine strategic oversight with day-to-day operational excellence, all while role modelling Signatures values.
Key Responsibilities
Lead and Inspire
Provide strong leadership across all departments, creating a culture of excellence and compassion.
Deliver Outstanding Care
Ensure residents receive the highest standards of care, hospitality, and activities, supported by your Head of Department team.
Drive Sales and Occupancy
Partner with your Sales Team and the regional sales team to maximise occupancy and revenue through proactive sales leadership.
Ensure Compliance
Maintain full regulatory compliance, building strong relationships with the CQC and aiming for Good or Outstanding ratings.
Manage Budgets Effectively
Oversee financial performance, managing staffing and operational costs while planning future investment needs.
Develop Your Team
Coach and mentor staff, set clear objectives, and create opportunities for growth and professional development.
Champion Communication
Foster open, effective communication with residents, families, staff, and stakeholders.
Promote Health & Safety
Ensure all safety, infection control, and risk management practices are followed to the highest standards.
What were looking for
We are looking for a
proven leader
with a passion for excellence in care and hospitality. To succeed in this role, you will have:
Previous
general management experience, ideally within healthcare, social care, or senior living.
Commercial acumen
and experience managing budgets.
Proven success managing large teams and delivering outstanding results.
Strong organisational skills and the ability to manage multiple priorities.
Advanced IT skills and the ability to use data to inform decisions.
Exceptional communication, interpersonal, and problem-solving abilities.
The ability to build rapport, show empathy, and lead with integrity.
About Signature
At Signature, we believe that
what we do
and
how we do it
sets us apart. As a General Manager, youll have the autonomy to lead, the support to succeed, and the opportunity to make a meaningful impact every day.
We offer:
A competitive salary with performance-based bonuses.
Career development and leadership training.
The chance to lead in a
luxury environment
where quality and compassion are at the heart of everything we do.
A supportive and inclusive workplace culture.
Signature Senior Lifestyle is committed to creating a diverse and inclusive environment where every employee feels valued and respected. We welcome applicants from all backgrounds and identities to apply.
TPBN1_UKTJ