We are recruiting for a Library Assistant
Responsibilities
* Under the direction of the Appropriate Line Manager:Assist clients to make best use of services and facilities through:Handling client enquiries using print and electronic resources (eg books, CD ROM and the Internet).
* Processing requests.Helping clients to select and use all library resources and facilities.Introducing and explaining organisation services, rules and regulation to new and existing clients and operating the complaints procedure.
* Registering clients.Assist with the routine delivery of the programme of promotional activities to include school class visits, story time, user education events, special initiatives etc.
* Assist with the day-to-day routine procedures and the delivery of client focussed library services in the areas of learning, information, leisure and culture to include:Shelving, tidying, maintaining books and other resources.
* Circulation e.g.: issue, discharge, and renewal procedures for all resources.Operation of information communication technology relevant to the post.
* Assist with collation of statistics and maintenance of appropriate records as required.
* Play an active role within the team in ensuring that all services are provided to consistently high standards and comply with current policy and procedures.
* Provide the first response to comments and complaints from the public within the guidelines of the Organisation Services complaint procedure.
Skills and Qualifications
* A minimum of five GCSE/GCE O levels at grades A-C or equivalent, including English and Maths or equivalent/higher qualification.
* At least one years’ experience of providing a face-to-face service to a diverse range of the public, which must include evidence of working with children and older people, in a customer focused environment.
* Experience of using current Information Communication Technology (ICT) for accessing, selecting and using information-experience of working in a team environment
Further Information
Rota:Week 1:Mon - offTue - 2pm-5pmWed - 1pm-8pmThur - 10am-2pmFri - 10am-5pmSat - offWeek 2:Mon - 10am-5pmTue - 2pm-5pm
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