The Belfry Hotel &
Resort is an award-winning hotel, home to 300+ luxurious bedrooms and suites,
several restaurants and bars, events and meetings spaces, a leisure club and
spa. Our three golf courses, including The Brabazon, are recognised as world-class,
and home to this year’s Betfred British Masters. Whether you're drawn to our
iconic golf courses, the serenity of the spa, the excitement of guest services,
or our behind-the-scenes operations, there's a place for you in our vibrant
team.
The Belfry has undergone
a major expansion and renovation with an investment of over £80 million,
marking a new and exciting chapter in our history. The resort has been
transformed with the addition of The Masters Suite, a stunning new event space,
149 additional bedrooms, a state-of-the-art leisure club and a host of other
enhancements that elevate the Belfry experience like never before.
We believe in taking care of our team
just as much as we do our guests. That's why we were named in the 2024
Caterer’s Top 30 Best Places to Work, as well as Springboard’s 2024 Best
Employer. So, join us on our journey as we unveil a new and unparalleled
resort.
Salary
The on-target earning
potential for this role is a £19,765.20 annual salary, comprising a base salary
of £19,047.60 supplemented by an estimated £717.60 in gratuities per annum,
ensuring a rewarding compensation package.
LEISURE & SPA
The Leisure team at The Belfry Hotel
& Resort look after the perfect place to keep fit and stay active with some
of the best fitness equipment and facilities in the area. Our expert team are
always on hand to welcome our guests and provide fitness advice, personal
training sessions and fitness classes.
The Belfry Spa offers a luxurious escape
with 20 treatment rooms and state-of-the-art amenities. Guests enjoy a serene
ambience in the relaxation room and immaculate care at the mani-pedi station.
The spa's renowned 'fire and ice' experience provides rejuvenation through
alternating hot and cold therapies. Highly skilled therapists provide
personalised treatments, delivering over 4000 treatments monthly. Nestled in
stunning surroundings, the spa promises an unforgettable experience with ESPA
treatments, leaving guests feeling blissfully restored and renewed.
About the role
This role is a 30 hour contract for a fixed term period of 6 months, working 5 days out
of 7.
The Spa Membership Sales Advisor will play a key
role in driving spa membership growth at The Belfry Hotel & Resort. This
role is responsible for generating new membership leads, converting enquiries,
delivering exceptional guest engagement, and supporting the wider leisure sales
strategy. The successful candidate will be confident, proactive, and passionate
about wellness, customer service, and sales performance.
You will also be responsible
for:
·
Proactively generate new membership enquiries through
outreach, tours, follow-up calls, and prospecting activity
·
Achieve monthly sales targets and KPIs set by the Leisure
Membership Sales Manager
·
Conduct engaging spa tours that highlight facilities,
benefits, and membership value
·
Convert leads into active members through strong relationship
building and personalised communication
·
Maintain accurate leads, tracking, and reporting through
membership CRM systems
·
Deliver a welcoming, professional, and premium experience for
all prospective and current members
·
Respond promptly to enquiries via phone, email, and walk-in
appointments
·
Support new members through onboarding and introduction to
facilities and services
·
Act as a brand ambassador for The Belfry, its standards, and
its values
·
Support spa and leisure membership campaigns, promotions, and
events
·
Work collaboratively with spa, leisure, reception, and
marketing teams to maximise engagement
·
Ensure knowledge of spa facilities, treatments, and benefits
remains current and accurate
·
Assist with administrative duties relating to membership
records and payments
About You
The skills and experience required for the role are:
Essential
·
Previous experience in sales, guest-facing roles,
or hospitality environments
·
Confident communicator with excellent interpersonal
and telephone skills
·
Target-driven with a strong desire to achieve and
exceed goals
·
Highly organised with strong attention to detail
·
Ability to work evenings, weekends, and flexible
hours as required
·
Positive attitude with a professional and polished
manner
Desirable
·
Experience in spa, wellness, leisure, or fitness
settings
·
Knowledge of membership sales processes and CRM
systems
·
Understanding of premium guest experience standards
Belfry Benefits
Learning & Development
We inspire and develop our team through on-the-job coaching &
mentoring, in-house training and provide access to our online learning
platform, The Belfry Campus. We offer apprenticeships in a host of subjects
delivering nationally recognised qualifications to help advance careers, and
our LEAD development programme empowers and inspires our teams to grow from
Team Member through to Executive roles. We aim to promote internally where
possible, nurture ambition and ensure all our team looking to progress have
development plans in place, to support you to achieve your potential.
Wellness
We prioritise your wellbeing with discounted gym memberships and
wellness programmes for personal growth. Partnering with The Burnt Chef
Project, we offer mental health support and access to funded counselling. Our
healthcare schemes include life assurance, 24-hour GP services, and health
cash-plans, while our Menopause Support programme provides tailored assistance.
With Wagestream access, you can easily track earnings, manage savings, and
access wages on your terms, promoting financial wellness. Our Cycle2Work scheme
supports sustainable travel for environmental and team wellbeing.
Showing our appreciation
We appreciate our team with our annual Belfry Awards, long service
recognition, and extra holidays for loyalty and team events. Enjoy discounts at
our resort's restaurants, bars, spa, and golf, for you and your friends &
family. Access to Perkbox provides discounts & vouchers for everyday use
plus on the spot rewards for your hard work. We provide free parking, a
subsidised taxi service, and complimentary meals during shifts.
Making a difference
We are committed to sustainability and are proud of
our Silver Award from Green Tourism and GEO Certification. The Belfry, spanning
550 acres in the Midlands, prioritises giving back to our local community and
protecting wildlife. We integrate ESG into everything we do, from charity
initiatives, raising over £20,000 last year, to golf course maintenance. We
track charitable work at personal, departmental, and resort-wide levels to
showcase our community contributions.
Our Values
Working here is more than ‘just a job’: we are a
community that values each individual’s contribution and growth, whilst
supporting each other’s success - regardless of department or role. Our Belfry
Beliefs – Make a Difference, Own Our Actions, Better Together, and Deliver
Every Day – aren't just words; they're the foundation of our culture and the
essence of who we are.
If you're seeking a place where you can contribute, grow,
and have a lasting impact – then the Belfry Hotel & Resort is the place for
you.