Description Job title: Secretarial Administrator | Grade: 4 | Employment type: fixed term (12 months) | Hours: full time (35 hours per week) | Starting salary: £33,710 | Directorate: Client Legal Services (CLS) | Department: Civil Legal Assistance Office (CLAO) | Location: Inverness | Closing date: 31 May 2026 (23:55) We’re seeking an experienced and motivated Secretarial Administrator to join our CLAO Inverness office and play a key role in helping us deliver client-centred and trauma-informed legal services, ensuring our offices run smoothly and our clients receive the highest standard of support. You’ll provide efficient, high-quality legal administrative and casework support to solicitors and heads of office across the CLAO network Key responsibilities include: Audio and copy typing, drafting legal and other documents Maintaining and updating case files within the case management system Assisting solicitors with administrative and case-related tasks Managing reception duties, including dealing with client and contact enquiries Administering incoming and outgoing mail through various communication methods Processing case documents, including downloading, photocopying and scanning Diary management and coordination Processing invoices and requisitioning goods or services through internal systems Using and monitoring Legal Aid Online (LAOL) Supporting the Network & Systems Coordinator with delegated tasks Supporting training and work planning for new business support colleagues Other general office and administrative tasks, as required. To succeed in this role you will need: Speed and accuracy in typing Excellent oral and written communication skills Competency in IT, including Microsoft 365 applications High level of accuracy and attention to detail Ability to work independently and seek guidance appropriately Excellent time management and organisational skills Excellent customer service skills Sound understanding of confidentiality and data protection Previous experience working in a legal environment (highly desirable). What we offer: A meaningful role where your work makes a real impact A supportive, inclusive, and values-driven working environment Opportunities for learning and professional development Flexible working to support a healthy work-life balance A competitive salary and benefits package, including pension contributions Generous annual leave entitlement (34 days, rising to 42 days after two years’ service) Enhanced family-friendly leave entitlements Access to wellbeing support, mental health support and an employee assistance programme Access to a wide range of discounts (including gym and retail) and the Cycle to Work scheme through our partner, Edenred. For more details about this role and a full list of essential criteria and required competencies, please see the Job Description. Completed applications should be returned by Sunday 31 May 2026.