Grounds & Caretaking Contract Manager
Location: Hybrid – Barking / Home
Salary: £50,000 – £62,000 per annum
Type: Permanent, Full-time
Recruiter: Goodman Masson (on behalf of B&D Reside)
Goodman Masson is proud to be exclusively partnering with B&D Reside, a dynamic and fast-growing housing company wholly owned by the London Borough of Barking & Dagenham, in the search for a Grounds & Caretaking Contract Manager.
This is an exciting opportunity for a proactive and experienced professional to play a pivotal role in shaping and delivering high-quality estate services across a growing portfolio. As part of a mission-driven organisation committed to delivering homes and communities that people are proud to live in, this role offers both purpose and progression.
The Role:
Reporting to the Contract and Delivery Lead, you will oversee the day-to-day management and performance of grounds maintenance and caretaking contracts. You’ll ensure services are delivered to a consistently high standard – keeping communities clean, safe, and welcoming for residents.
This is a key role for someone who thrives on driving contractor performance, working cross-functionally with internal teams, and making visible improvements to places people call home.
Key Responsibilities:
* Full ownership of monthly contract performance reporting for grounds and caretaking services
* Supervision of external contractors and service providers within agreed budgets and quality standards
* Monitor KPIs and identify areas for continuous improvement and service innovation
* Lead on service-related complaints, incidents and escalations, ensuring prompt resolution
* Collaborate with stakeholders to ensure resident needs and expectations are met
* Provide accurate financial oversight, forecasting, and cost control in partnership with the finance team
* Foster a culture of customer focus and continuous resident engagement
What We’re Looking For:
Essential:
* Proven experience managing third-party contracts and supplier performance
* Strong track record of stakeholder and contractor relationship management
* Data-driven with the ability to interpret performance metrics and initiate improvement plans
* Experience in financial management, budgeting and reporting
* Confident in managing complaints and service queries with a resident-first approach
* Able to work independently and manage a varied workload with competing priorities
* Strong IT and reporting skills
* Committed to equality, diversity, and inclusive service delivery
Desirable:
* Professional qualification in a relevant field (e.g., Building Services, Property Management)
* Working knowledge of housing systems and practices
Why Join B&D Reside?
B&D Reside is at an exciting stage of growth, managing an expanding portfolio of high-quality homes and regeneration projects. With a strong social purpose at its core, the organisation offers a unique opportunity to shape services from the ground up and make a lasting impact on local communities.
As a newly established but ambitious team, you’ll join a supportive, collaborative, and forward-thinking environment where your voice is heard and your work truly matters.
Interested?
To find out more or to apply, please contact Jack Benson at Goodman Masson:
jack.benson@goodmanmasson.com
We look forward to hearing from you.
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