Customer Service Advisor Hours: 37.5 per week Working Pattern: Monday, Tuesday, Thursday: 08:30 - 17:00 Wednesday: 08:00 - 17:00 Friday: 08:30 - 16:00 Salary: £24,600 per annum (starting) Holiday: 28 days (including bank holidays) Location: On-site role About the Company Our client is the UK's leading supplier of aluminium glazing systems and bespoke aluminium extrusions, with over 40 years of industry expertise. They are a well-established manufacturer with a strong reputation for quality, service, and innovation. Full in-house training will be provided to ensure you gain full product knowledge and succeed in the role. The Role Our client is seeking a proactive and organised Customer Service professional to join their on-site team. You will act as the first point of contact for customers, ensuring a high level of service, accurate order progression, and efficient communication across the business. Key Responsibilities Handle customer enquiries via phone and email in a professional and timely manner Progress customer orders and support on-time delivery performance Resolve customer issues and complaints, ensuring root cause resolution Maintain accurate daily reports and system records Raise credit notes where required Liaise with internal teams and Area Sales Managers Support customers with ordering processes and basic training Use internal systems (email, spreadsheets, databases) Analys...