Overview
Join to apply for the Senior Support Advisor role at Pittsburgh Lesbian Correspondents.
Hilton Care provides supported living to adults with a learning disability, including people with associated physical disabilities, sensory impairment and/or mental health needs. We are passionate about helping people to live full, independent and active lives in their community.
Senior Support Advisors need to be able to set the standard regarding the delivery of personal care and be willing and able to support service users in all aspects of their daily lives so that they can choose what they want to do, when they want to do it, and who they want to do it with. Every day is different, depending on the activities that the service users want to do, such as running their home, shopping, leisure and social activities.
Main Purpose
To take a lead role in championing our customer service standards, deputise for Service Managers, and mentor Team Leaders and Support Workers to ensure all service users receive individualised high quality support.
Areas of Responsibility
* To promote and communicate with all service users and their families in a manner that exceeds their expectations.
* To ensure all staff communicate politely and helpfully at all times to add value to the customer experience, delivering the best possible service each time.
* To identify shortfalls and take corrective action to develop and maintain the required standards, by working hands on where necessary.
* To ensure good practices are transferred across services, including good teamwork and developing Care & Support Plans.
* To work closely with Service Managers and use additional supernumerary days/hours effectively.
* To facilitate and contribute to successful service transitions.
* To work in a variety of locations as required.
* To act as a role model in order to drive up service standards.
* Any other duties commensurate with the role.
Seniority level
* Mid-Senior level
Employment type
* Full-time
Job function
* Other
Industries
* Individual and Family Services
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