Customer Support Executive
£28,000 per annum + benefits
Watford - based
We'relooking for aCustomer Support Executivewho willbe responsible forassistingcustomers with inquiries, resolving complaints, processing sales orders, managing subscriptions, and ensuring the CRM database is keptup to datewithaccuratecustomer information. The ideal candidate is detail-oriented, organised, and capable of handling multiple tasks while providing exceptional service and support to our customers and client success team.
Whatyou'lldo
Customer Support:Respond to customer inquiries via phone, email, andthe clients internal “ASK” platformserviceina timelyand professional manner.
Sales Order Processing:Process customer orders accurately and efficiently, ensuring correctproduct,serviceandbilling details.
Subscription Management:Oversee subscription services by onboardingnew users, resolving any issues, andfacilitatingthe setup of web subscriptions, ensuring a smooth and efficient experience for customers.
CRM Management:Maintainand update the CRM database withaccuratecustomer information.
Issue Resolution:Resolve customer complaints and issues quickly and effectively, ensuring a positive outcome andmaintainingcustomer loyalty.
Product Knowledge:Continuously stay updated on product,services, and industry trends to provide customers with the best support.
Collaboration:Work closely with theclient success,Insightandmarketing teams to ensure seamlesscustomer experience, drivinghigh levelsof customer satisfaction.
Account Management:Manage a select group of accounts, supported by an account-based marketing program, to ensure tailored service andoptimizeclient relationships.
Follow-up:Ensure follow-up with customers to guarantee their issues are resolved, subscriptions areproperly managed, and they are satisfied with their overall experience.
Feedback:Provide insights to management on customer feedback and areas for process improvements.
Whatwe'relooking for
Previousexperience in customer service, sales order processing, or subscription management is preferred.
A degree qualification isdesiredbut notessential
Experience using CRM software or customer management tools.
Strong verbal and written communication skills.
Ability to work efficiently in a fast-paced environment, managing multiple priorities.
Detail-oriented with a strong ability tomaintainaccuracy when processing orders and updating databases.
Proactive and self-motivated with a focus on customer satisfaction.
Ability to handle difficult customer situations with professionalism and empathy.
Basic computer skills, includingproficiencywith Microsoft Office and CRM tools
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