Join Our Clients Team as a Customer Experience Agent - Permanent Progression Possible! 🌟 📍 Location: Folkestone, Kent 🕒 Hours: 40 hrs/week, Mon-Fri, 8:30am-5pm 💷 Pay: £12.75 per hour 📄 Contract: Temporary 💡 For the right candidate, there's potential to progress into a permanent role as a Key Account Customer Experience Agent, depending on performance and experience! Why You'll Love This Role: Are you a people-person who thrives on solving problems and making customers smile? 😃 We're looking for a friendly, proactive Customer Experience Agent to join our clients vibrant Customer Service team! If you have: Excellent proven customer service experience Strong maths skills Confidence to ask questions and find answers without struggle…then this could be the perfect opportunity to grow your career with us. What You'll Do: 📞 Answer questions about our products and services via phone & email 📝 Open & maintain customer accounts 🛒 Process B2C & B2B orders 💡 Recommend additional products to boost sales ⚡ Resolve customer complaints with confidence 💳 Process payments & handle returns/credits 🚚 Book deliveries with customers & couriers 🖥️ Troubleshoot technical issues 📊 Keep customer data accurate and up to date 🎯 Take ownership of enquiries and ...