Overview
We’re looking for a Senior Information Services Manager to lead the delivery and development of IT services across a multi-site organisation.
This is a hands-on leadership role where you’ll be responsible for keeping systems running smoothly, improving how services are delivered, and supporting a small IT team. You’ll also play a key part in shaping how technology is used longer term, from infrastructure and security through to end-user support.
What You’ll Be Doing
* Overseeing the day-to-day running of IT systems across multiple sites
* Managing infrastructure including networks, servers, devices, and cloud platforms
* Leading on system upgrades, migrations and wider technical projects
* Taking ownership of IT security, data protection and disaster recovery planning
* Managing and improving service desk processes, including ticketing and workflows
* Working with third-party suppliers and managing contracts and performance
* Supporting and mentoring a small IT team, helping develop skills and capability
* Working closely with stakeholders to identify improvements and support business needs
What We’re Looking For
* Strong background in a senior ICT / infrastructure role
* Solid knowledge of Microsoft technologies (Azure, Microsoft 365, Windows Server, Intune)
* Good networking knowledge (firewalls, switches, VLANs, VPNs, DNS, DHCP)
* Experience managing service management tools (e.g. Jira Service Management or similar)
* Understanding of IT security, data protection and compliance
* Comfortable managing projects and balancing multiple priorities
* Strong communication skills – able to deal with both technical and non-technical people
Nice to Have
* Experience working across multiple sites or in a similar environment
* Exposure to MIS platforms
* Scripting or automation skills (e.g. PowerShell)
* Experience within education environment
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