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Employee Experience Partner at The Clear Group
How you will make an impact
As an Account Handler at Clear Group, you will play a vital role in delivering outstanding service to clients by managing their insurance portfolios and providing tailored solutions. You will work closely with Account Executives to ensure clients receive expert advice, efficient policy administration, and exceptional service. Your ability to build strong client relationships, ensure compliance, and contribute to team success will be key in driving retention and business growth.
Key Responsibilities
* Client Management: Deliver high-quality service by promptly addressing client queries, building strong relationships, and managing policy renewals with accuracy. Provide expert advice and identify opportunities to enhance client coverage.
* Policy Administration: Handle new business, renewals, endorsements, and cancellations. Ensure policy documentation and client records are accurate and up to date.
* Insurer Negotiation: Liaise with insurers to secure favourable terms, negotiating premiums and coverage to achieve the best outcomes for clients.
* Compliance and Regulation: Ensure all activities align with FCA regulations and company compliance standards. Stay informed of regulatory and market changes.
* Collaboration and Teamwork: Work closely with Account Executives and colleagues to provide seamless client support, share knowledge, and mentor less experienced team members.
About You
Attributes: Skills: Qualifications
Candidates must meet the essential criteria through relevant experience or demonstrated transferable skills. However, desirable attributes, skills, and qualifications will be considered a strong advantage.
We welcome candidates with medium to advanced experience in commercial insurance, capable of handling a diverse range of policy types.
* Experience in a commercial insurance account handling role.
* Knowledge of commercial insurance products and markets.
* Proficiency in insurance platforms and client management systems.
* Strong understanding of FCA regulations and Consumer Duty obligations.
* ACII qualification or willingness to work towards it.
* Experience with Acturis or similar systems.
Key Skills and Attributes:
* Strong organisational and multitasking abilities.
* Excellent communication and client relationship skills.
* Attention to detail and a commitment to professionalism.
* Proactive, solution-oriented mindset.
* A collaborative team player.
Right to work
* Candidates must have the legal right to work in the UK.
Life at Clear – Your Career, Your Future
At Clear Group, we foster an inclusive, forward-thinking culture where everyone is empowered to thrive. Our Employee Value Proposition is built on trust, collaboration, and opportunity, ensuring that every team member is supported, recognised, and given space to grow. Whether you're nurturing long-term client relationships or shaping the future of the business, you’ll be part of a team that genuinely values you as an individual.
Belonging is at the heart of everything we do. We are proud of our diverse and welcoming workplace, where everyone feels seen, heard, and respected. We know that the best ideas and innovations come from a mix of perspectives, and we believe we are Stronger Together — working as one team to deliver excellence for our clients, colleagues, and communities.
Our Values in Action
Our culture is grounded in professionalism, integrity, and teamwork. We’re looking for individuals who share these values, those who take pride in delivering outstanding service, supporting their colleagues, and contributing to something bigger than themselves.
We succeed by working together. We actively champion a culture of belonging, where every voice is valued, and where success is measured not just by results, but by how we achieve them, collaboratively and with purpose.
Our EVP – Why Clear
At Clear, our culture is shaped by a shared commitment to excellence, adaptability, and continuous improvement. We believe people do their best work when they feel supported and inspired, so we invest in our people and empower them to thrive.
We celebrate ideas, encourage personal and professional growth, and recognise that real success is always a team effort. We foster an environment where your career can evolve, your contributions are acknowledged, and your potential is realised.
Because at Clear, we grow, thrive, and succeed — together.
We know that great teams, career growth, and a supportive work environment are key to your success. Alongside a competitive salary, we offer a range of benefits designed to support your wellbeing, work-life balance, and future.
* Wellbeing Support: Access our Wellbeing Hub, Employee Assistance Programme, and Group Medical Insurance, plus gym membership discounts and an eye care scheme.
* Flexible Work-Life Balance: Enjoy hybrid working, up to 27 days of annual leave (increasing with service), plus the option to buy extra days.
* Future Planning: Benefit from a contributory pension, Group Life Assurance, and Income Protection for added peace of mind.
* Rewards & Recognition: Earn bonuses for successful referrals and professional qualifications.
* Giving Back: Take volunteer days to support causes that matter to you.
Seniority level
* Seniority level
Associate
Employment type
* Employment type
Full-time
Job function
* Job function
Finance, Business Development, and Sales
* Industries
Insurance Agencies and Brokerages and Insurance
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