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This range is provided by PEXA UK. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range
Hi, we’re PEXA! We know you’ll Google us before applying, so let’s keep this brief. PEXA revolutionised the way that property is settled in Australia, turning a paper‑based process into a digital one. Our solution is a world‑first, with over 500 people across Australia and an expanding international team, we’re helping 20,000+ families into their homes each week. We’re passionate about solving problems for our customers – always striving to set the standard for how property is bought and sold. Being awarded as one of the best places to work in Australia is a recognition of our culture and commitment to innovation, customers and our community. We’re growing fast, that is where you come in. We believe our success in Australia is worth sharing and that our proven technology will advance how the UK buys and sells homes.
Life at PEXA
* Growth: We encourage you to hit your personal and professional learning and development goals with our tailored programs and tools.
* Well‑being: We care about your holistic wellbeing.
* Work/life blend: We want to help you create your ideal work/life blend, rather than squeezing in life around work.
Role Overview
As a Workplace Technology Engineer at PEXA UK you will play a key role in maintaining, enhancing and supporting our modern digital workplace environment. You will work closely with the Lead Workplace Technology Engineer and a small, agile team managing Microsoft‑based end‑user services and integrated collaboration platforms. This role combines strong hands‑on technical capability with day‑to‑day operational ownership. You will be responsible for ensuring that systems are secure, stable, compliant and optimized for user productivity and experience. You will also be the technical contact for implementation and support activities, contributing to projects when required.
Key Responsibilities
Technical Operations & Support
* Provide second and third line technical support for end‑user services and collaboration platforms, including Microsoft 365, Intune, Entra ID and Azure Virtual Desktop (AVD).
* Assist with incident resolution and troubleshooting across endpoints, identity and collaboration tools, escalating complex issues as required.
* Support device provisioning, configuration and lifecycle management using Apple Business Manager, Windows Autopilot, Intune and ServiceNow.
* Assist with routine device compliance tasks, including patching, updates and configuration checks.
* Support endpoint security tooling such as Palo Alto Global Protect VPN, Cortex XDR, BitLocker and Conditional Access policies.
* Help administer and support collaboration and productivity platforms including Slack, Zoom, Miro, Exchange Online, SharePoint and OneDrive.
* Support hardware logistics, including device setup, asset tagging, replacements and secure disposal processes.
* Contribute to the creation and upkeep of user guides, FAQs and basic technical documentation.
Automation & Integration
* Support the configuration and maintenance of Entra ID, Intune and hybrid Active Directory environments under supervision.
* Assist with integrating Microsoft 365 services with third‑party SaaS platforms such as Okta, Zoom, Jira and ServiceNow.
* Learn and contribute to automation and scripting tasks (e.g. PowerShell or Microsoft Graph) for user provisioning, reporting and routine maintenance.
* Participate in testing and piloting new Microsoft 365 and endpoint management features before wider rollout.
Governance, Compliance & Documentation
* Follow established governance, security and compliance standards for workplace technologies.
* Assist in maintaining technical documentation, SOPs and runbooks, ensuring they remain accurate and up‑to‑date.
* Support identity and access management processes, including MFA, Conditional Access and user lifecycle tasks.
Collaboration & Project Delivery
* Work closely with Senior and Lead Workplace Technology Engineers on operational tasks and project delivery.
* Collaborate with the IT Support function to ensure smooth handover, escalation and resolution of incidents.
* Participate in regional and global workplace technology initiatives, gaining exposure to best practices and standards.
* Support hybrid meeting room technology, office AV equipment and end‑user hardware setups as part of the workplace experience.
Key Technologies & Tools
* Microsoft Ecosystem: Entra ID (Azure AD), Intune, Autopilot, Windows 11, AVD, M365 (Exchange, SharePoint, OneDrive, Teams)
* Legacy Systems: On‑prem AD, Group Policy, Hybrid Identity
* Third‑Party & Integrations: Okta, Clearskye, ServiceNow, Jira, Zoom, Miro, HiBob, Slack
* Security & Compliance: Palo Alto Global Protect VPN, Cortex XDR, BitLocker, Conditional Access, Airlock, PIM
* Workplace Tech: Door access systems, CCTV, AV meeting equipment, printers, docking stations
Skills & Experience Required
* Proven hands‑on experience managing Microsoft 365 and Intune environments at scale.
* Knowledge of Windows Autopilot, Entra ID, Conditional Access and AVD management.
* Proficient in troubleshooting across endpoint, network and identity layers.
* Experience managing hybrid AD and Entra ID environments, including GPO and directory sync.
* Working familiarity with third‑party integrations and SaaS workplace applications.
* Documentation, problem‑solving and communication skills.
Desirable
* Exposure to identity governance solutions such as Clearskye or Okta.
* Experience supporting hybrid workplace or device modernisation initiatives.
* Knowledge of ITIL‑aligned service management and change control processes.
Key Success Measures
* Platform stability and compliance.
* Successful automation rollouts.
* Reduced support volume from engineering initiatives.
* Improved digital employee experience metrics.
Sounds like you? We at PEXA are ready so if this role sounds like you, apply today.
Seniority level
* Not Applicable
Employment type
* Full-time
Job function
* Information Technology
Industries
* Information Services, Financial Services, IT Services and IT Consulting
GDPR Compliance: Digital Completion UK Limited (trading name "PEXA"), Optima Legal Services Limited (trading name "Optima Legal") and Smoove Limited are all owned directly by DigCom UK Holdings Limited, a wholly owned subsidiary of PEXA Group Limited in Australia. When we process your applicant personal data for recruitment purposes, we act as the controller. If as part of the recruitment process we share your personal data with another company within the PEXA Group, that company may act as either an independent controller or a joint controller. By applying for this role, you consent to us processing your personal data in accordance with UK GDPR and the Data Protection Act 2018. Further information can be found in our privacy notice: https://pexa.co.uk/applicant-policy/.
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