Working here isn't just a job. You can advance your career at Avove, and be well rewarded with a range of benefits that recognize great work. We provide full training and continuous development to help you reach your potential. We strive to create an inclusive working environment where everyone can be themselves. Join us and take the next step towards a fulfilling career.
About The Role
The Customer Experience Advisor plays a pivotal role in communicating our programme of works to customers and stakeholders across the region. This involves proactively reaching out to all customers, using available contact details to inform them of appointment times and dates for scheduled work. You will be responsible for capturing a comprehensive range of customer requirements, from access arrangements to structural concerns, ensuring no detail is overlooked.
This is a full-time permanent role based at our office in Bradford, with a hybrid work arrangement including working from home.
What Will Your Day Look Like
1. Manage customer and client enquiries via telephone, in person, website, and email channels.
2. Provide excellent customer service to both external and internal customers, ensuring high satisfaction.
3. Meet client and customer operational requirements professionally and efficiently, managing your time and priorities effectively.
4. Maintain and update customer and company databases, recording issues thoroughly and escalating when necessary.
5. Take ownership of tasks and resolve issues promptly.
6. Manage resolution of customer complaints within set timescales, adhering to company KPIs and SLAs.
About You
You are a skilled Customer Experience Advisor with strong communication skills, both written and verbal, and good people management abilities. The ideal candidate has excellent IT skills, especially with Microsoft Office, and a proven track record in customer support. Experience in the utilities sector is highly desirable, as it helps navigate industry-specific challenges. You will handle customer interactions with empathy and professionalism, ensuring concerns are addressed promptly and relationships are maintained.
What’s In It For You
We offer a competitive salary tailored to your skills and experience, along with recognition and a variety of flexible benefits, including:
* 24 days holiday plus bank holidays
* Company pension scheme
* Life assurance
* Private GP Helpline & Health Cash Plan
* Avove Discount Scheme
* Family-friendly policies
* Lifestyle benefit options
* Financial wellbeing program
* Employee assistance program and onsite mental health support
* Volunteering days and charity matched giving
About Us
We design, build, and maintain the UK’s utilities infrastructure to help transform communities. We provide sustainable engineering solutions, helping keep water, lights, and connectivity operational. We work with leading utility providers, including Severn Trent, United Utilities, Yorkshire Water, Northern PowerGrid, Northumbrian Water Group, Scottish Power Energy Networks, and Scottish Water.
Our Commitment to Diversity & Inclusion
We welcome applications from candidates of all backgrounds and are committed to creating an inclusive environment where everyone can thrive. Our Communities of Practice help us promote diversity and inclusion.
What Next
We encourage you to apply promptly as we review candidates individually through each recruitment stage. For questions or an informal discussion, please reach out.
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