This role offers a fantastic opportunity to join one of the most exciting spirits companies in the World. Sazerac UK is one of the UK’s leading spirit distributors and brand builders, representing an award-winning range of Sazerac owned and third-party agency spirit brands. Our enviable, diverse portfolio of award-winning brands include Buffalo Trace, the UK’s largest American whiskey liqueur brand, Southern Comfort, Fireball, and the number 1 sambuca brand in the UK, Antica Sambuca. If you’re looking to make your mark in a fast-paced environment and join a rapidly growing drinks company, then this opportunity might just be for you.
Position Overview
We are looking for a passionate and driven individual who has a solid understanding of the UK FMCG market to join our Logistics team as a Logistics Support Administrator on a 12-15 month fixed term contract.
The Logistics Support Administrator will be responsible for processing customer orders, resolving customer complaints and order ETA requests, while providing outstanding end-to-end customer service experience.
This is a hybrid role with an expectation of 2-3 days per week in our Hampton Wick based office. You will be part of a team of 7 reporting to the UK & Ireland Supply Chain Manager.
Key Responsibilities
* Processing customer sales orders through our ERP system
* Managing the Customer Service Inbox
* Responding to customer ETA Requests
* Resolving customer complaints including shortages, breakages, incorrect products
* Resolving customer requests and queries over the phone
* Booking in customer deliveries
* Processing customer credits
* General administrative work
Experience and Attitude
* FMCG experience preferred
* Experience using an ERP system essential
* Order processing experience essential
* Experience within the wine and spirits industry preferred
* Customer focused mindset
* Good communicator
* Proficient in Microsoft Excel
* Good attention to detail and time management
* Ability to work both independently and as part of a team
* Excellent organisational skills with the ability to interact with individuals from all levels within the organisation
* Willingness to learn, self-improve, and take on new tasks as and when presented
Education
Essential:
* Educated to graduate caliber