Technical Key Accounts Manager
Swindon £30,000–£32,000 + Monthly Performance Bonus
Full time, permanent position Monday to Friday
A leading technology solutions provider is seeking an experienced Internal Key Accounts Manager to join their highly successful team in Swindon. This is an excellent opportunity for someone from an IT Sales or Technical Product Supply background who enjoys delivering high‑quality technical solutions and building long‑term customer relationships within the technology market.
Role Overview
Responsible for the ownership of a portfolio of key clients, ensuring that they receive exceptional levels of service from the initial enquiry stage through to installation and beyond. This role is best suited to a candidate who enjoys combining technical understanding with strong communication and relationship‑building skills.
Key responsibilities
Managing and nurturing long-term relationships with key account clients
Understanding technical and IT‑related requirements to recommend suitable solutions
Providing accurate quotations, checking pricing and processing customer requests
Managing inbound and outbound enquiries via telephone and email with professionalism, working closely with the sales management team
Updating diaries, collating and updating communication across the wider business
Working closely with technical delivery teams to keep customers informed of delivery and installation dates
Liaising with finance, despatch and logistics to ensure seamless service and real‑time customer updates
Supporting the wider sales and operations management teams with any additional key projects
Producing reports and communication for the wider management team
Working daily with all MS software – Word, Excel Outlook, including SAP ERP system for all internal sales and customer activities
About You
This role suits someone who is technically curious, commercially aware and thrives in a busy, customer‑focused environment.
You will bring:
3-5 years previous experience in IT Sales, technical product supply, or a similar technical customer service role
Previous key account management experience
A passion for delivering high‑quality technology solutions
The ability to communicate clearly about technical requirements in a customer‑friendly way
Strong organisational skills and the ability to manage multiple priorities
Excellent verbal and written communication skills
Confident use of MS Word, Excel and Outlook – SAP (disable)
A proactive, sociable and professional approach
Benefits
Competitive salary £30,000–£32,000
Monthly performance bonus
Attractive employee benefits
Extensive product training
Clear career development with future opportunities to meet customers and expand responsibilities
Monday to Friday
100% office-based in Swindon