Overview
Retail Customer Advisor (Boston) - 30 hours
Three Retail, Boston, Lincolnshire, United Kingdom
Job Description
As a Retail Customer Advisor at Three UK, you will play a crucial role in understanding and meeting each customer's unique needs as they enter your store. Your dedication to customer service and your knowledge of our cutting-edge products and services will help us achieve unparalleled standards across Three while hitting sales targets together as a team.
Key Responsibilities
* Customer Engagement: Enhance the customer journey through meaningful interactions, that leave our customers feeling positive and valued.
* Service Excellence: Create exceptional experiences through tailoring and promoting our innovative products and services.
* Performance Enhancement: Achieve personal and store KPIs by driving sales and meeting performance goals.
* Solution Efficiency: Provide personalised solutions for customers with general mobile or network-related enquiries, ensuring a resolution is given promptly.
Qualifications
It all starts with you. We are looking for individuals who want to wowour customers by demonstrating how technology can transform everyday moments into something truly extraordinary.
* Customer Focused: A strong passion for delivering exceptional customer service and the ability to understand and meet customer needs.
* Team Collaboration: The ability to work well within a team, contributing to a positive and high-performing environment.
* Problem Solving: Resourceful and proactive in resolving customer enquiries and challenges.
Full training will be provided so no prior knowledge of our products is required - ambition and the drive to learn matter most. Be part of a business that invests in your talent, empowering you to innovate, collaborate and grow. We\'ll support you with ongoing development opportunities to build your skills and confidence, so you can own where you go as a Customer Advisor and beyond.
Benefits & Information
* A free staff handset + unlimited sim card
* 4.5% employer pension contribution
* Life assurance
* Holiday allowance of 31 days annual leave plus 2 bank holidays and 3 personal days (pro-rata)
* A Tastecard membership
* Money to spend with Uber
* Access to discounts across thousands of retailers, activities, gyms, and health clubs with our Perks at Work scheme
* Opportunity to win ‘Three Celebrates’ monthly and annual awards
What We Offer: We care about our people’s success by offering great pay, bonuses, up to 31 days off plus 2 bank holidays and paid ‘personal’ days for moments that truly matter (pro-rata). You can personalise our benefits for you and your family, like discounts, vouchers, a pension plan and loads more. We help with your career through our amazing learning & development tools.
Need to know
We believe everyone should have the opportunity to interview for a role that matches their skills. In collaboration with our Talent, Diversity & Inclusion teams and our employee-led DEI Networks, we identified a range of reasonable adjustments to help you feel comfortable and perform at your best self during the interview process. If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey, please contact your recruiter directly or email jobs@three.co.uk for guidance.
We use AI in different parts of our business to boost innovation, improve efficiency, and create new opportunities. During the interview, we want you to rely on your own knowledge and skills to show us who you really are—your personality, creativity, and abilities.
Seniority level
* Entry level
Employment type
* Full-time
Job function
* Other
* Industries: Telecommunications
#J-18808-Ljbffr