Are you passionate about technology and eager to make your mark in the ICT world? Became an IT Support Apprentice at a local authority and embark on an exciting journey working with 3 local councils. You will assist the councils in their day-to-day work, enabling them to better support and serve their communities.
You will join an established ICT team renowned for nurturing talent and launching careers. You’ll engage with customers from multiple organisations and professions, tackle intriguing projects, and hone your customer service and IT skills all in a one team environment.
Duties
1. Be the friendly first point of contact on their ICT service desk, handling queries via phone, remote support, email and web chat
2. Provide remote support for a variety of issues, from black screening laptops to email glitches
3. Assist with service desk incidents and requests, ensuring smooth operations
4. Image and set up work laptops, phones, and tablets
5. Manage user accounts within their ICT environment
6. Keep all tickets updated and ensure timely resolutions
7. Accurately maintain stock levels
8. Take part in active projects such as: Windows upgrades and the rolling replacements of devices
About you
To be an IT Support Apprentice, you must be a tech enthusiast with 5 GCSEs (ideally A* – C, 4-9) including Maths and English.
This 16-month Apprenticeship has a salary of £24,.67 per year.
Your training will include gaining internationally recognised Level 3 IT qualifications.
Skills and personal qualities required
9. Communication skills
10. IT skills
11. Attention to detail
12. Organisation skills
13. Customer care skills
14. Problem solving skills
15. Presentation skills
16. Administrative skills
17. Number skills
18. Analytical skills
19. Logical
20. Team working
21. Creative
22. Non judgemental
Next steps
After the apprenticeship
Over 90% of our apprentices move on to permanent full-time employment in the tech industry. There are also opportunities to extend your training with a higher-level apprenticeship programme. Just IT have already helped over people kick-start their tech and digital careers with an apprenticeship.
Sound like you? Then send us an application, and we will let you know if you are suitable for this position, or one of the other apprenticeships we have available.