General Practice Assistant (GPA) / Rosedean House Surgery / 40 hours per week
Are you passionate about patient care and looking for a rewarding role at the heart of a busy GP practice? We’re looking for a General Practice Assistant (GPA) to join our friendly, supportive, and multidisciplinary team. This is an excellent opportunity for someone who enjoys combining hands-on patient care with administrative responsibilities, helping to improve patient flow and reduce GP workload — all while working within a clearly defined and supported scope of practice.
About the Role
As a General Practice Assistant, you’ll play a vital role in supporting GPs, nurses, and the wider practice team. You’ll help prepare patients for consultations, carry out basic clinical tasks, manage clinical correspondence, and ensure patients receive a smooth, efficient, and compassionate service. You’ll be patient-facing, organised, and confident using IT systems, with training and support provided where required.
Key Responsibilities
Clinical Duties
1. Preparing patients by taking basic observations (blood pressure, pulse, weight)
2. Performing ECGs and urine dip tests
3. Supporting with wound care, dressings, and immunisations
4. Explaining procedures and treatment plans to patients
5. Arranging follow-up appointments and managing test results
6. Liaising with hospitals and external services on behalf of clinicians
7. Potential involvement in phlebotomy (subject to training and competence)
Administrative Duties
8. Processing and coding clinical correspondence accurately
9. Maintaining patient records using EMIS / SystmOne
10. Managing patient queries via phone, email, and in person
11. Booking appointments, referrals, and follow-ups
12. Sorting clinical post and preparing documentation for GP sign-off
13. Ensuring consulting rooms are stocked, clean, and equipment sterilised
About You
Essential
14. GCSEs (or equivalent)
15. Excellent verbal and written communication skills
16. Strong IT skills and confidence using clinical systems
17. Highly organised with excellent time management
18. Strong attention to detail and confidentiality
19. A patient-centred, professional, and non-judgemental approach
20. Ability to work independently and as part of a team
21. Adaptable, reliable, and eager to learn
Desirable
22. Previous experience working in a busy GP practice
23. Familiarity with EMIS or SystmOne
24. Experience with basic clinical procedures
Why Join Us?
25. Work in a supportive and collaborative practice environment
26. Opportunity to develop clinical and administrative skills
27. Training and development provided
28. Make a real difference to patients’ experiences every day
29. Be part of a role that’s growing and evolving within primary care
System used: EMIS
Location: 8 Dean St, Liskeard PL14 4AQ
Why join us?
Our Benefits;
30. NHS Pension with 20.6% Employer Contribution
31. 25 days annual leave plus Bank Holidays (pro-rata, if part-time)
32. Extra days of leave for work anniversary each year
33. Enhanced Maternity; Paternity / Adoption pay
34. Participation in OMG’s refer a friend scheme
35. Continued personal and professional development
36. 24/7 free access to an Employee Assistance Program run by awarding winning Health Assured
37. Eye care scheme – free eye test plus a contribution towards glasses
38. Cycle to work scheme