Join to apply for the Customer Experience Advisor role at Thinkways Software Technologies Pvt. Ltd.
4 days ago Be among the first 25 applicants
Join to apply for the Customer Experience Advisor role at Thinkways Software Technologies Pvt. Ltd.
Customer Experience Advisor needed for a fast-growing business in Tunbridge Wells.
The Customer Experience team provides full support to selected customers and ‘manage' all areas of the customer's account.
I am looking for a Customer Experience Advisor who is passionate about providing high standards of customer service and delighting customers. This role will be to provide comprehensive support and exceptional service levels to enrich customer journey. Providing support to our customers as well as our Account Management team, setting them up for success and taking a proactive approach to customer care and customer engagement.
Responsibilities
* Monitoring Service Tickets from start to completion.
* Reviewing and validation of service job sheets for accuracy.
* Validating Service Reports (Job sheets) from 3rd Party Suppliers.
* Validating Warranty Status on service tickets.
* Closing Service Tickets.
* Raising customer invoices for service tickets.
* Liaising with customers – Purchase Order requirements
* Liaising with internal technical support to validate product usage.
* Liaise with 3rd party suppliers regarding service levels.
* Escalations to 3rd party suppliers.
* Service Ticket queries and follow through to resolution.
* Support Account Managers on ticket volume reports for key accounts.
* Attend 3rd party and customer meetings (online), providing feedback and overviews
* Validating labour costs, product used.
* Reviewing and validating 3rd party supplier purchase orders.
* Sense check billing data reports for allocated customers.
* Platform validation. – use of internal platform for vehicle / project monitoring.
* Monthly Service Billing for key accounts.
Qualifications
* A good knowledge of computer systems and a keen interest in technology is required.
* Excellent communication skills: verbal and written.
* Customer Service orientated.
* Detail orientated.
* Administration experience.
* Ability to prioritise and multitask
* (Microsoft Office 365), Use of other internal bespoke systems. – Strong Excel an advantage
Perks of the Role;
* Competitive Salary
* Monday-Friday only 9 am-5 pm
* Hybrid working model.
* Free parking on site
* Health Assured Employee Assistance Programme (EAP)
* Private Medical Insurance
* 25 days of holiday plus Bank Holidays
* Life Assurance (x4 salary)
* Pension
This role offers a genuine career opportunity for progression within the company. If you are a strategic thinker, relationship builder, and results-driven individual please apply with your CV today!
LNKD1_UKTJ
Seniority level
* Seniority level
Not Applicable
Employment type
* Employment type
Full-time
Job function
* Job function
Customer Service
* Industries
Administrative and Support Services
Referrals increase your chances of interviewing at Thinkways Software Technologies Pvt. Ltd. by 2x
Sign in to set job alerts for “Customer Advisor” roles.
Royal Tunbridge Wells, England, United Kingdom 4 days ago
Maidstone, England, United Kingdom 21 hours ago
Telephone Customer Reservations - Mercedes-Benz
Dartford, England, United Kingdom 1 week ago
Tonbridge, England, United Kingdom 2 days ago
Telephone Customer Service - Mercedes-Benz of Dartford
Dartford, England, United Kingdom 2 days ago
Croydon, England, United Kingdom 1 week ago
Croydon, England, United Kingdom 1 week ago
Croydon, England, United Kingdom 5 days ago
Leeds, England, United Kingdom 2 months ago
Rye, England, United Kingdom 2 months ago
Crowborough, England, United Kingdom 2 weeks ago
Work Experience - Customer Advisor - Gillingham Library
Gillingham, England, United Kingdom 3 months ago
Maidstone, England, United Kingdom 2 weeks ago
Royal Tunbridge Wells, England, United Kingdom 2 weeks ago
Customer Relations Advisor (12 Month FTC)
Redhill, England, United Kingdom 5 days ago
Royal Tunbridge Wells, England, United Kingdom 1 day ago
Royal Tunbridge Wells, England, United Kingdom 2 months ago
Crawley, England, United Kingdom 1 month ago
Crowborough, England, United Kingdom 2 weeks ago
Greenhithe, England, United Kingdom 1 week ago
Little London, England, United Kingdom 4 days ago
Sidcup, England, United Kingdom 2 weeks ago
Wallington, England, United Kingdom 5 days ago
We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr