As the UK's largest independent vehicle solutions provider, Zenith is leading the way in driving the transition to sustainable vehicle solutions and shaping the future of vehicle leasing & fleet management. We're committed to our People Promise, investing in our teams, systems, and culture to create an inclusive environment where everyone can thrive and succeed.
The Consumer function brings together our industry-leading digital leasing brand ‘Zen Auto' with our growing White Label solution offering innovative support to our partners to leverage their own brand to provide vehicle leasing options to their customers.
At the heart of our Consumer Customer Services function is a commitment to delivering outstanding customer experiences with empathy, care and expertise. We empower our teams to go above and beyond, ensuring positive outcomes for over 50,000 customers.
If you're looking for a part-time opportunity, thrive in a fast-paced environment, and want to be part of a team that truly cares and wants to make makes a difference for our customers- this is the role for you!
What you'll be doing
Due to maternity leave we are looking for a customer focused individual to join us as a Customer Service Executive on a part-time basis (Monday & Tuesday 8.45am -5.30pm = 15.5hr pw) on a 12-month fixed term contract.
* The first point of contact for our drivers when they find themselves needing support or an update on our service. At the heart of our Customer Services function is a commitment to delivering outstanding customer experiences with empathy, care and expertise. 90% of your day will be on the phone and you will answer up to 50 calls per day.
* Delivering positive outcomes for our customers by ensuring calls are answered and responded to in line with SLAs and a “Right first time approach” by actively listening & providing clear & accurate information. You will have an “easy to do business with” style and a passion for delivering great customer outcomes.
* You will work through customer queues across multiple systems and ensure queues are kept up to date and to a minimal number. Delivering excellent service to our customers and responding to queries in a timely & helpful manner throughout the life of their agreement. Ensuring stakeholders are satisfied and enabling positive feedback with our customer.
What you'll bring
Essential Skills & Experience…
* Strong communication skills, able to work effectively on the telephone
* Ability to use different systems, feels comfortable and confident finding way around a bespoke system
* Ability to multi-task – can hold telephone conversations whilst making notes on the system and accessing different data points
* Ability to write accurate & friendly e-mails whilst also been brief but informative
* Accurate and concise when updating customers and the internal database
Behaviour and Leadership
* Strong customer service ethic will ensure I am easy to do business with and have the customer at the heart of all that we do
* Strong communication skills to allow me to engage with my internal colleagues
* Problem solving to enable agility when dealing with ambiguity, challenges and issues
* Organised and consistent, to enable our customers to understand next steps and to be able to prioritise and manage my time
* Calm and resilient – to be able to deal with the pressures of high volumes and volatile situations
* Authentic and Engaging – to create an environment of trust and empathy both in the team and with our customers.
Reward
* Part-Time 2 days a week ideally Monday & Tuesday (Monday fixed but can be flexible with 2nd day) 8.45 – 17.30 on a 12month FTC
* Salary £10,357.1 (£12.85 per hour for 15.5 hours per week)
* Agile/Hybrid working
* Private Healthcare
* 6.25% employer pension contribution
* Life Assurance 4x salary
* Free parking on site
* Free onsite GP & Masseuse
* Cycle to work scheme
* Salary Sacrifice Tech Scheme
* Retailer discounts
Ready to start something meaningful?
Apply now and take your first step with Zenith – where great people and great careers come together.
We want to positively encourage differences in Zenith and believe it is critical to our success as a company. Zenith is proud to be an equal opportunity workplace that seeks to recruit, develop and retain the most talented people from a variety of backgrounds, perspectives, and skills. We therefore encourage applications from all genders, races, religions, ages and sexual orientations, as well as parents, veterans, people living with disabilities, and any other groups that could bring diverse perspectives to our business.
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