This is an exciting opportunity for a conscientious, enthusiastic, highly motivated, and organised individual to join the Urology department. Urology is a busy and innovative speciality that treats problems of the urinary system and the genitourinary tract.
This is a permanent Receptionist/Administrator position based within our Norfolk Physiology Unit, working alongside our Continence Specialist Nursing Team within the Urology Department and our friendly, experienced, and highly motivated administrative Norfolk Physiology team.
The reception aspect is essential for clerical and admin support for the department. Responsibilities include greeting patients, answering telephone enquiries, and managing appointments. The successful candidate will support the continence service by utilising the Patient Tracking List (PTL) to ensure timely booking of continence patients and escalate any shortfalls in availability. The role involves a wide range of administrative duties using Trust systems to record and maintain patient records, requiring good IT skills and a willingness to learn multiple Trust IT systems.
You should have a methodical approach, be well-organised, and flexible, embodying the Trust PRIDE values. Good communication skills are essential, as the role involves working both independently and as part of a team.
You will support the Urology Continence Service, coordinate outpatient bookings, and provide reception cover in the Norfolk Physiology Unit when needed. You will be the first point of contact for appointment bookings, liaising with clinicians, and ensuring accurate, real-time data entry onto the Patient Administration System (PAS).
You are also expected to support the delivery of high-quality, safe, and compassionate healthcare, acting as a role model while demonstrating NNUH’s PRIDE values of People focused, Respect, Integrity, Dedication, and Excellence.
All duties should be carried out in accordance with Trust policies on data collection and confidentiality, maintaining the utmost confidentiality at all times.
Join us at Norfolk and Norwich University Hospital, part of a workforce of over 10,000 staff! The NNUH is one of the UK’s largest NHS trusts, providing first-class acute care to around one million people in Norfolk and surrounding areas. We are a teaching and research hospital, home to state-of-the-art facilities like the Quadram Institute, and collaborate closely with the University of East Anglia, offering teaching and placement opportunities. Our diverse workforce represents 94 countries worldwide.
We are a friendly, collaborative hospital working with local services and are home to N&N Hospitals Charity. We offer a range of NHS benefits and additional perks, including:
* Flexible working hours
* Fast Track Staff Physiotherapy Service
* Multi Faith prayer room at NNUH Colney Lane site
* Discounted gym memberships
* Excellent pension scheme and annual leave
* Wagestream - access up to 40% of your pay as you earn it
* Free Park & Ride service to NNUH Colney Lane
* Free 24-hour confidential counselling
* On-site Nursery at NNUH Colney Lane
* On-site cafes with staff discounts
* Support for career development
* Flexible staff bank
* Salary Sacrifice schemes including lease cars, Cycle to Work, and home electronics
For further details or informal visits, contact:
Name: Jessica Jones
Job Title: Deputy Admin Manager
Email: Jessica.Jones@nnuh.nhs.uk
Phone: 01603 286293 (x2293)
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