Contact Centre Advisor
Location: Hybrid Working – 60–80% at the Bournemouth Hub with flexibility to work from home.
Salary: £25,883 per annum.
Vacancy Type: Permanent, Full Time (37.5 hours per week).
If you’re looking for a role where no two days are the same, where you can grow, learn, and be part of something meaningful, then our Contact Centre could be the perfect launchpad for your career in housing. This is far more than answering a phone - it’s about helping people, problem solving, supporting communities, and being part of a team that cares.
Why you’ll love working with us
* A varied, exciting role
* Fast paced, challenging and rewarding
* A supportive, friendly team culture
* A place where your development truly matters
* Huge opportunities to grow your career
What you’ll be doing
You’ll take ownership of a wide range of customer enquiries across repairs, income, tenancy management, lettings and allocations. You’ll provide first‑time resolutions and exceptional service for customers in general needs, supported housing, home ownership and retirement living.
Their hybrid approach means you’ll enjoy the best of both worlds – connection and collaboration at the Bournemouth Hub, and flexibility to work from home once you’re confident in the role and meeting your goals.
Are you?
* Able to deliver an excellent customer service experience
* Thrive under pressure and enjoy helping people
* Resilient, empathetic and a great communicator
* Organised, focused and able to meet targets
* Confident using multiple systems
* Experience in a contact centre is a bonus
Working hours
* Monday–Friday, 8am–8pm
* Saturday, 9am–1pm
We are a Disability Confident Employer, working towards accreditation as a Disability Confident Leader, and have achieved accreditation as an Advanced Employer for Investing in Ethnicity Maturity Matrix. We are committed to being a Menopause Friendly employer and working towards Menopause Friendly accreditation.
We reserve the right to bring the closing date forward should enough quality applications be received prior to the current closing date.
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