Position Overview:
The Front of House Manager plays a vital role in the day-to-day operations of our fantastic refurbished pub. They are responsible for overseeing the smooth running of the venue during their shift, ensuring exceptional customer service, maintaining high-quality food and beverage offerings, and managing staff. The Front of House Manager must possess strong leadership skills, excellent problem-solving abilities, and a deep understanding of the hospitality industry.
Key Responsibilities:
1. Shift Management:
2. Oversee the operations of the bar and restaurant during assigned shifts, ensuring all areas are running smoothly and efficiently.
3. Coordinate with the kitchen, bar, and front-of-house staff to ensure timely and accurate service delivery.
4. Monitor customer flow and manage reservations to optimise seating capacity and minimise wait times.
5. Address any issues or emergencies that may arise during the shift, making quick and effective decisions to resolve them.
6. Customer Service:
7. Ensure exceptional customer service by setting high standards and leading by example.
8. Greet and interact with customers, ensuring their needs are met and any concerns or complaints are addressed promptly and effectively.
9. Monitor customer satisfaction levels and take proactive measures to enhance the overall dining experience.
10. Staff Management:
11. Supervise and support the performance of the front-of-house and back-of-house staff during the shift.
12. Assign duties and responsibilities to staff members, ensuring efficient workflow and optimal productivity.
13. Provide guidance and training to staff, promoting teamwork and a positive work environment.
14. Address any staff issues or conflicts that may arise, escalating them to higher management if necessary.
15. Operational Support:
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* Ensure compliance with health and safety regulations, alcohol licensing requirements, and other legal obligations.
* Monitor stock levels and assist in ordering supplies to maintain adequate stock levels and minimise wastage.
* Conduct regular inspections to ensure cleanliness, organisation, and adherence to quality standards.
* Assist in the implementation of standard operating procedures to enhance operational efficiency.
* Financial Management:
* Monitor sales and revenue during the shift, ensuring accurate cash handling and adherence to financial procedures.
* Collaborate with the management team to implement strategies to increase profitability and control costs.
* Assist in tracking and analysing financial performance indicators, identifying areas for improvement and implementing appropriate measures.
Qualifications:
* Proven experience in a supervisory or managerial role in the bar and restaurant industry.
* Strong knowledge of food and beverage operations, customer service, and staff management.
* Excellent leadership and communication skills, with the ability to make quick decisions
Job Type: Full-time
Pay: £12.50-£13.20 per hour
Benefits:
* Company pension
* Discounted or free food
* Employee discount
* On-site parking
Ability to commute/relocate:
* Durham: reliably commute or plan to relocate before starting work (required)
Experience:
* Hospitality: 1 year (required)
* Restaurant management: 1 year (preferred)
* Customer service: 1 year (required)
* Management: 1 year (required)
* Bar management: 1 year (preferred)
Work Location: In person