The Company: Ryobi Aluminium Casting (UK) Ltd is an innovative, world class supplier of high quality, technically complex automotive components. Based in Carrickfergus, Ryobi Aluminium Casting (UK) Ltd is a proud member of the Ryobi Group. With the help of our Japanese parent company we can bring the latest technological advances to our European Customers. Ryobis vision is to maintain a sustainable business by achieving the best results for our customers, maximising the potential of every employee through mutual respect, trust and teamwork. Our mission is to be the Number 1 Die Casting Company in Europe, to build upon our current customer base and increase market share, and to satisfy customer and shareholder requirements. The role: Ensure that all products and processes achieve the desired quality, safety, efficiency and reliability levels External and internal defect review, analysis, reporting and improvement Lead reject reduction both internal / external to achieve business targets by coordinating improvement actions and target completion dates with cross functional teams Lead and develop improvement plans to reduce non-conforming (NCMR) product within production to achieve business targets Perform routine internal quality audits to ensure process adherence to control plans and lead close out of all non-conformances Control and manage 3rd party reworks at customers, with goal of leading and eliminating the defect at source (RAC UK) within shortest possible timeframe and agreeing lowest cost per part for the rework Maintain customer relationship via ongoing liaison, support and complaint resolution Facilitate timely response to open customer issues, ensure internal and external documentation is produced and maintained in response Please see attached job description for more duties Essential Criteria: Third level qualification in an engineering/ technical discipline (Candidates with a lesser qualification, significant relevant experience and a demonstrated commitment to personal development will also be considered) IT literate, and proficient in the use of MS Excel Experience in the application of problem solving techniques Experience within a manufacturing and/or customer-facing environment Excellent analytical and problem solving skills Excellent communication skills, both oral and written Excellent presentation and negotiation skills Ability to manage multiple tasks simultaneously whilst maintaining a high level of accuracy Ability to work effectively on own initiative and effectively contribute within a team environment Ability to see activities through to completion Desirable Criteria: Second European language Shortlisting and Interviews: Shortlisting - 5th June 2025 Interviews - 9th June Company Benefits: Competitive salary Competitive shift premium for all shift roles Generous employer pension contributions, starting at 7% Employer and rising to 14% Employer A health cash plan Discount scheme Life assurance Service-related holidays & Holiday Purchase Scheme Employee assistance programme Free car parking Learning and Development opportunities and support Ride to work scheme Service awards If you have previously applied for this role in the last 6 months, we will not be considering your application at this time. Skills: Quality Engineering Problem Solving Reporting Audit