Job title: Customer Service Professional
Location: Camberley Riverside Way
Contract length: 12 month contract
Shift Pattern: Monday-Friday 9-5
Rate: PAYE
Randstad Sourceright, a leading provider of RPO & MSP Recruitment Services, is currently seeking candidates for the position of Customer Service Professional on behalf of Siemens Healthineers.This role operates Monday to Friday.
Responsibilities:
• Generate RCO order confirmations as necessary.
• Create and verify reservations with distribution centres.
• Resolve export control check issues pertaining to the RCO business.
• Execute customer credit checks for RCO transactions.
• Place internal and external purchase orders and verify third-party order confirmations.
• Oversee the execution of invoicing for RCO business, adhering to agreed payment conditions.
• Conduct back-order processing, including verification of the balance between order and delivery, alignment with Business Management, customer communication, and processing of shortfalls.
• Assume responsibility for the customer complaint process.
• Issue credit notes for RCO business when required.
• Ensure proper archiving of relevant documentation, such as RCO customer orders, order confirmations, and invoices.
Key Skills required:
•Knowledge of goods import and export processes.
•Self-motivation and ability to work to deadlines.
•Able to use MS Office to an intermediate level.Proficiency in SAP processes, specifically related to managing purchase and sales orders