Police Community Support Officer (PCSO)Make a difference where it matters mostJoin British Transport Police (BTP) as a Police Community Support Officer and play a vital role in keeping millions of passengers and staff safe across the UK rail network.Superintendent David Rams explains:“Our PCSOs are an integral part of British Transport Police. They carry out vital work across the railway network to keep passengers and staff safe, delivering an exceptional service to our communities across England and Wales.”About the RoleAs a PCSO with BTP, you will protect and serve the railway environment, helping to reduce disruption, prevent crime, and improve public confidence.This is a unique and varied role where no two days are the same. You will:Conduct visible patrols across stations and the rail networkSupport victims and provide reassurance to the publicAssist with minor investigations and intelligence gatheringHelp manage security threats and incidentsBuild strong relationships within communities and partner organisationsSupport Police Officers in operational policing activityUnlike many Home Office forces, BTP PCSOs are trained and equipped with handcuffs, giving you an enhanced role within operational policing.What We're Looking ForWe are seeking individuals who:Are resilient and calm under pressureDemonstrate excellent customer service skillsHave strong communication and interpersonal abilityAre passionate about supporting communities and building trustCan work effectively as part of a teamYou must be prepared to work shifts, including weekends and bank holidays.LocationsWe are recruiting PCSOs within B Division, including locations such as:Stratford, Kings Cross, Liverpool Street, Waterloo, Euston and other stations across the network.What You'll Get in ReturnSalary: £28,486.92 per year£4,613.61 London allowanceShift allowance up to 20 percent (minimum 15 percent after training)28 days annual leave, rising to 30 with serviceTravel benefitsAccess to internal progression opportunities, including routes to become a Police OfficerOngoing learning and development through in-house talent and development teamsDefined contribution pension scheme (administered by Royal London)EligibilityYou will not be eligible to apply if:You have been unsuccessful at interview within the last 6 months for a BTP PCSO roleYou have been unsuccessful in application or online testing within the last 6 months for PCSO, Police Officer or Special Constable rolesYou have failed BTP vetting within the last 12 monthsYou have received a custodial or suspended sentenceYou have been dismissed from a police force or are under investigationYou have a current CCJ, unmanaged IVA or unresolved bankruptcyYou do not have the right to work in the UKYou have not lived continuously in the UK for the past 3 yearsYou have tattoos considered offensive (visible tattoos assessed case by case)All cautions, convictions and police involvement must be declared but will be assessed individually.Application ProcessTo apply, complete the online application form.As part of the process, you will complete a Situational Judgement Test (SJT). If unsuccessful, you can reapply once the required waiting period has passed.We encourage you to attend a Recruitment Q&A session before applying to better understand the role.This is an ongoing campaign. Successful applicants will be placed in a 12-month candidate pool and considered for vacancies as they arise.Inclusion and DiversityBTP is committed to building a workforce where everyone feels they belong.We welcome applications from people of all backgrounds, identities and lived experiences. Diversity strengthens our teams and enhances our ability to serve the public.If you require reasonable adjustments at any stage, please let us know. We are here to support you.A Note on AIAI can help structure your application, but we want to hear from you.Your real experiences, motivation and authenticity are what matter most.Need Help?If you have any questions about the role, your eligibility, or the application process, contact:RecruitmentTeam@btp.police.ukAll enquiries will be treated in confidence.Join British Transport Police and help keep the railway safe every day