Salary: £85,000 - 85,000 per year Requirements: Strong hands-on experience with Amazon Connect Experience working within regulated environments (financial services, fintech, etc.) Solid understanding of contact centre platforms (IVR, routing, workflows) Experience integrating systems using AWS Lambda and REST APIs Proficiency in Python or Node.js Knowledge of security and compliance (GDPR, PCI-DSS, FCA regulations) Experience with Contact Lens and analytics is a plus Familiarity with Infrastructure as Code (Terraform or CloudFormation) Responsibilities: Designing and building Amazon Connect contact flows and routing logic Delivering AI-driven features including IVR, agent assist, and sentiment analysis Integrating AWS Connect with backend systems (CRM, core platforms) using Lambda and APIs Developing secure, compliant contact centre solutions aligned to regulatory standards Building real-time and historical reporting across customer interactions Supporting outbound dialing campaigns within regulatory frameworks Working closely with security, risk, and compliance teams Managing infrastructure through Terraform or CloudFormation Contributing to resilience planning (DR/BCP) and platform optimisation Technologies: AI AWS Lambda Backend Cloud CRM Python REST Security Terraform NodeJS DevOps More: We are a global consultancy seeking an experienced AWS Connect Engineer to join our Customer Experience technology team in Nottingham. This is a hybrid position with three days onsite. You will play a vital role in transforming customer interactions through modern cloud and AI-driven solutions. We offer a competitive salary package and the opportunity to work on a high-impact, customer-facing platform used at scale, contributing to a collaborative environment with strong engineering and delivery teams. last updated 19 week of 2026