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Find out more about this role by reading the information below, then apply to be considered.
We are currently recruiting for a Complex Needs Support Worker to provide short-term cover within a homelessness prevention service in Plymouth. This service delivers intensive, person-centred support to individuals with complex needs living in supported accommodation across multiple shared houses.
You will work on an outreach basis, providing one-to-one support and case management to help people stabilise their situations and move towards greater independence. The service operates using trauma-informed practice and Psychologically Informed Environment (PIE) principles.
Your new role
Prioritise immediate customer needs and effectively manage risk
Provide intensive, personalised support and robust case management
Support customers to engage in recovery-focused support planning
Enable access to benefits, funding, and specialist external services
Build and maintain professional relationships with partner agencies
Promote independence and sustain tenancies
Maintain accurate case notes, records, and support plans
Work collaboratively as part of a wider support team
What you'll need to succeed
Experience in homelessness, supported housing, mental health, substance misuse, or related services (desirable but not essential)
A strong understanding of safeguarding and professional boundaries (or willingness to learn)
A resilient, calm, and pragmatic approach to challenging situations
Empathy, patience, and a non-judgemental attitude
Excellent communication, listening, and engagement skills
Good organisation, IT, and written skills
Self-motivated, proactive, and solution-focused
Ability to travel between multiple locations across Plymouth (full driving licence required)
Safeguarding
Safeguarding children and adults is a priority. This role is subject to safer recruitment checks in line with current legislation.
What you'll get in return
£12.95 per hour for a full-time temporary role
Opportunity to gain hands-on experience within a homelessness prevention and complex needs service
A rewarding role where you can make a genuine difference to people's lives
Support from an experienced, values-driven team
Exposure to multi-agency working with health, housing, and support services
The chance to build your skills in case management, safeguarding, and risk management
A role well-suited to professionals seeking meaningful temporary work or those looking to develop their career in housing and support services
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. xxuwjjq