2 weeks ago Be among the first 25 applicants
Full time
Salary starting at £24,000
Hybrid Working
Shifts - Our contact centre is open 8am-8pm 7 days a week so your working pattern would include working some weekends and evenings, but we'll chat through the shift patterns during the recruitment process.
Who we are.
We are Marks & Spencer's financial partner, and our aim is to bring the trusted M&S values to banking by Giving Money More Sparkle. At M&S Bank, we offer a range of financial services, from credit cards to savings products, loans to insurance; and we have the widest selection of travel money currencies available on the high street at our M&S Bureau de Change.
We value difference and understand that we succeed together when you can bring your whole self to work - you feel better and work better, and that's good for everyone! We take responsibility for creating an inclusive culture for everyone - our colleagues, our customers, and our communities. Together, we get it done!
What's in it for you.
Hybrid working with 60% of your time in the office and 40% at home.
Competitive salary and the chance to earn an annual bonus.
Great holiday package (25 days per year).
Recognition all year round with Spotlight awards and access to events at the M&S Bank Arena in Liverpool.
20% discount when shopping in M&S (following successful probation period)
On site Starbucks and Gym.
Flexible benefits that you choose to suit your lifestyle including:
Pension
Discounts at many popular retail brands
Access to support to help you manage your health, mental and financial wellbeing.
We'll give you one day per year to do your bit for the community by volunteering or raising money.
Choose to study as you work by signing up for our apprenticeship scheme.
What you'll be doing
Our Mission Is To Make Things Easy For Customers And Delight Them When We Can - That's Where You Come In! You'll Be There To Answer The Phone And Help Or Support Our Customers With Whatever They Need At That Time. So, You'll Be Doing Things Like
Providing the highest levels of customer support.
Building rapport through listening, asking questions, and then providing relevant solutions to customers
Sometimes you'll have to handle complaints, taking ownership and resolving them.
Maintaining and updating customer account details.
Acting as a digital advocate, helping our customers understand and use our digital platforms to service their accounts.
Being the voice of the customer by suggesting improvements we can make to improve customer experience.
What we're looking for
Skills
We're looking for enthusiastic, customer-focussed, resilient people to join our Contact Centre team. We'll provide training, so it doesn't matter if you've never worked in a contact centre before. Whatever your experience and background, we'd love for you to join us! Here are the sorts of skills we are looking for:
Customer focussed and love giving great customer experience.
Active listening and responding with empathy.
Passionate about helping others and solving problems.
Resilience to handle difficult calls or when working alone.
Excellent communicator (verbal and written).
Comfortable multitasking, staying organised and motivating yourself.
Passion for learning.
Good digital skills.
Patience
Please note if you are on a student visa that does not allow you to work 35 hours per week, unfortunately, we will not be able to progress your application. Please be aware applications are open to all UK residents over the age of 18 currently with a valid right to work in the UK, we are unable to offer sponsorship for this role.
Being open to different points of view is important for our business and the communities we serve. At HSBC, we're dedicated to creating diverse and inclusive workplaces - no matter their gender, ethnicity, disability, religion, sexual orientation, or age. We are committed to removing barriers and ensuring careers at HSBC are inclusive and accessible for everyone to be at their best. We take pride in being a Disability Confident Leader and will offer an interview to people with disabilities, long term conditions or neurodivergent candidates who meet the minimum criteria for the role.
Email
If you have a need that requires accommodations or changes during the recruitment process, please get in touch with our Recruitment Helpdesk:
Telephone: +44 207 832 8500
Seniority level Seniority level Entry level
Employment type Employment type Internship
Job function Job function Customer Service
Industries Telephone Call Centers
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