Our Role
You will be a passionate individual, dedicated to supervising the team to provide each customer with an exceptional level of service by identifying and satisfying their needs, thus ensuring that the store meets its sales targets and develops customer loyalty. You will also support the management team to maximise profit whilst maintaining the brand image.
You will naturally bring our PRIDE values to life, leading everyone in the team to bring their best every day and be the first point of contact in the absence of higher store management.
What you'll be doing
* Supervise the team to optimise the customer experience as part of TWC multi-channel strategy
* Supervise the training, development, and motivation of staff to achieve the highest possible levels of customer service and performance
* Ensure that the team handles all customer queries and complaints in a timely and efficient manner
* Oversee store presentation, including cleanliness, visual display, and merchandising, reflecting the brand standards
* Perform administrative procedures such as till transactions, cashing up, staff discount purchases, etc.
* Hold keys to the store, open and close the store, complete relevant checklists, and manage cash handling
* Drive sales on the shop floor in the absence of senior management, optimising sales and customer service at all times
Please read through the attached Job Description for more detail.
What we offer you
At The White Company, we value employees who go the extra mile; we reward this with great benefits and competitive salaries.
* 50% discount on our products
* 23 days holiday, rising to 25 during service
* A Volunteer Day with a charity of your choice
* A discretionary bonus scheme may be rewarded annually, in addition to a competitive salary
* Perkplace Benefits Platform – offering discounts across wellbeing and lifestyle
* Automatic enrolment into the Group Personal Pension scheme
* Post-probation, life assurance coverage
* Social events such as Christmas parties throughout the year
Our Equality, Diversity, and Inclusion statement of commitment
At The White Company, we are committed to creating an inclusive culture that welcomes and celebrates diversity of backgrounds and identities.
We strive to ensure our environment allows everyone to bring their authentic selves to work, where contributions are valued, abilities are enhanced, and perspectives are appreciated. We respect, encourage, and celebrate differences, fostering a sense of belonging.
Our active Equality, Diversity, and Inclusion Policy starts at recruitment and continues through all employment aspects.
We invite you to join us on this journey.
Our Sustainability statement of commitment
We are dedicated to building a sustainable legacy for the future of people and our planet, integrating this ethos into everything we do.
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