Join Our Team as a Personal Case Manager at Porsche!
Are you passionate about delivering an exceptional customer experience? Whether your background is in retail, hospitality, or a call center, we invite you to become a Personal Case Manager at Porsche. Your mission? To ensure every customer feels valued every time they connect with The Porsche Customer Relations Hub.
The Porsche Customer Relations Hub is powered by RAC and proudly located at the Headquarters of Porsche Cars Great Britain in Reading.
Porsche is renowned for crafting incredible sports cars, but our true success lies in the strong relationships we build with our customers. We believe that every Porsche customer deserves care that reflects the prestige of the Porsche crest. Our talented team of Personal Case Managers is dedicated to providing highly individualized support, answering both simple and complex inquiries, and delivering bespoke solutions that foster brand loyalty.
What We Offer
* Full-time, permanent contract with shifts during our opening hours:
Monday – Friday: 08:00 – 18:00, Saturday: 09:00 – 13:00 (1 weekend in 4).
* Flexible hybrid working hours after a successful probation period.
* Generous paid holiday allowance, plus public holidays.
* No call scripts or length targets—just one goal: exceeding customer expectations!
We believe our talented and passionate employees deserve to feel valued. Enjoy a fantastic working environment with free parking, complimentary tea and coffee, a fabulous subsidized onsite restaurant, exciting team events, and the chance to experience our amazing products. Plus, you’ll be eligible for an annual bonus based on company performance!
Person Specification
* Proven customer support experience.
* Strong phone contact handling skills and active listening.
* Able to work effectively in a team and thrive in a fast-paced environment.
* Proficient with MS Office; understanding of CRM systems is a plus.
* High level of verbal and written communication skills.
* Experience handling complaints and taking ownership of resolutions.
* Customer-oriented with the ability to adapt to various customer needs.
* A passion for continuous improvement and a customer-centric mindset.
* Excellent communication and presentation skills.
* Ability to multi-task, prioritize, and manage time effectively.
* Highly motivated and resilient.
Your Responsibilities
As a Porsche Personal Case Manager, you will:
* Manage all calls and email correspondence professionally, utilizing all available resources to ensure effective, timely, and individualized resolutions.
* Take personal ownership in investigating, answering, and resolving customer complaints and inquiries with a high level of professionalism, keeping customers regularly updated throughout the process.
* Respond to FCA regulated complaints within defined timescales to mitigate financial risk to the business.
If you’re ready to take your career to the next level and be part of a team that values excellence, we want to hear from you!