An exciting opportunity for an accomplished Operations Manager/Director to lead a dynamic, fast-scaling property brand through its next phase of growth and transformation.
If you are a strategic and driven Operations Manager/Director able to lead operational excellence across an organisation I would like to talk to you.
I need someone who will provide visionary leadership to cross-functional teams, shape and optimise business-wide processes, and ensure operational consistency, efficiency, and compliance.
This is a pivotal role which aligns daily operations with the company’s strategic objectives, driving performance improvement, innovation, and scalability. The successful candidate will play a key role in enabling sustainable growth, long-term value creation, and continuous improvement across all business functions.
The Role is to:
* Lead and manage the day-to-day operations of the business, ensuring that all core functions, including Sales and Sales Progression, Property Acquisition and Listing, Information Technology (with a strong focus on AI integration), Administration, Finance, Marketing, and HR, operate efficiently and cohesively.
* Design, develop, and implement operational strategies that enhance efficiency, service quality, profitability, and scalability.
* Evaluate business performance through KPIs, data analytics, and reporting dashboards to inform decision-making and drive measurable results.
* Oversee financial and resource planning to ensure effective cost control, operational efficiency, and sustainable business growth.
* Provide leadership, coaching, and professional development to teams, fostering accountability, collaboration, and a high-performance culture across all departments.
* Identify operational risks, implement mitigation strategies, and ensure robust compliance and governance frameworks.
* Manage vendor relationships, contracts, and service level agreements to optimise service quality and cost-effectiveness.
* Deliver regular operational insights, reports, and strategic recommendations to senior leadership to support business planning and growth initiatives.
* Champion innovation, process improvement, and the adoption of technology-driven solutions to enable the business to scale effectively.
The “Who” We are looking for:
Minimum 7 years’ experience in operations or general management, including at least 3–5 years in a senior leadership capacity.
Degree-educated (preferably in Business, Operations, or Property-related discipline) or with equivalent senior operational experience within the property, real estate, or related services sector.
Proven ability to lead cross-functional teams and manage complex, multi-departmental operational workflows.
Strong commercial acumen with a demonstrated ability to balance efficiency, profitability, and customer satisfaction.
Excellent analytical and problem-solving skills, applying a data-driven approach to optimise performance and inform strategic decisions.
Track record of designing and implementing scalable systems, processes, and performance frameworks that drive measurable growth.
Exceptional communication and interpersonal skills, with the ability to influence and collaborate effectively at all levels.
High proficiency with CRM platforms, project management tools, and operational dashboards; experience integrating AI-driven or automation solutions is a plus.
Adaptable, resilient, and comfortable leading through change in a fast-paced, evolving environment.
Strategic thinker with a pragmatic, hands-on leadership style and a focus on delivery and results.
Prior senior operational experience within the property or proptech sector is highly advantageous.
What You Get In Return
Good basic salary
Commission and Bonus
To be a key part of the Management Team
Note – this role is office based Monday to Friday 8.45am to 5pm.
Please send me your CV then we can talk – thanks Lindsay