Position: Crematorium Assistant
Location: Dundee Crematorium.
Job Type: 24 Hours per week. This role requires flexibility to work 5 days per week including every Saturday, with variable start and finish times in line with business needs.
Salary: £15,724.80 per annum
We have a vacancy for a Crematorium Assistant to join our dedicated team at Dundee Crematorium. As a Crematorium Assistant, you will play a vital role in supporting the daily operations of the crematorium, contributing to an environment of respect and dignity while providing essential assistance to both our staff and the families we serve.
We're looking for individuals who can bring empathy, resilience, and professionalism to this role, embodying the high standards that define our service. If you are compassionate and committed to making a difference, we invite you to apply and join us in providing a supportive experience for all who come through our doors.
Here is what a typical day could look like for you:
As a Crematorium Assistant, you will provide essential support and assistance in various aspects of crematorium operations, this will include... To undertake the full range of gardening, cemetery and horticultural tasks.
Responsible for opening and closing the site gates and book of remembrance room.
Maintain the grounds to the highest standard in accordance with recognised horticultural and grounds maintenance practices.
Operate the cremators and ancillary equipment in accordance with manufacturer guidelines.
Ensure the highest standards of housekeeping both in and outside the Chapel and ancillary rooms.
Manage various administrative tasks which include, the accurate processing of sensitive information and legal documentation in regard to cremation and burial paperwork.
Communicating regularly with clients through all avenues be it email, face-to-face and telephone as well as preparing letters.
Coordinate with Funeral Directors, Ministers, and families to ensure specific service requests are accurately recorded.
Prepares chapels for each service considering client needs including varying religious requirements.
Conduct witness interments and scattering of the cremated remains.
Ensuring the consistent delivery of the highest levels of client service.
This role will suit someone who: Able to work effectively in physically demanding environments.
Excellent customer service experience and ability to build rapport with people easily.
High attention to detail is essential.
Proactive approach and willingness to communicate effectively with a range of people, both in-person, over the phone and via email.
Ability to successfully multitask and meet multiple deadlines.
Computer literate in addition to experience using Microsoft packages (Outlook, Word, and Excel).
Presentable at all times, acting with professional conduct and showing empathy.
What We Offer A fulfilling and meaningful role supporting families in your community
Full training and personal development opportunities
Uniform and all necessary equipment provided
Company pension and life assurance
Access to an employee assistance programme for wellbeing support
We wouldn't be able to provide this essential service without the dedication of our people. If you'd like to join a compassionate team committed to delivering the highest standards of care - we'd love to hear from you.
What are the next steps?
To join us in this role, simply hit the 'apply' button to submit your application and a member of our Talent Acquisition Team will be in touch!
About Us
At Dignity, we're here for families when it matters most. With compassion, professionalism, and integrity at the heart of everything we do, we take pride in supporting people through one of life's most difficult moments. Every member of our team plays a vital role in delivering exceptional service and care to those who need us.
With over 500 funeral homes across the UK, Dignity Funerals is a trusted presence in local communities, operating under respected and well-known local names. We're proud to offer a truly personal and attentive service - one that's tailored to the individual needs and wishes of every family we support.
We're also part of the wider Dignity Group, a growing organisation with the unique ability to support every aspect of end-of-life planning and care. This includes:
Our Crematoria and Memorials Group, managing 45 crematoria nationwide.
Dignity Funeral Plans, giving people peace of mind by allowing them to plan ahead.
The recently acquired Farewill, a leading provider of online wills and probate services.
Together, our goal is simple: to provide families with continuity, care, and clarity - from planning and preparation through to the funeral itself, and beyond .
FCA Statement
Please note that this role is subject to meeting regulatory requirements. As an FCA-regulated organisation, we are committed to adopting the highest standards and we do this by employing individuals with the appropriate skills, experience and integrity to protect both the company and our clients. If you are considered for a role, you will be providing your permission for us to conduct the relevant checks and assessments that will be carried out during the recruitment and onboarding process. The nature of the checks will depend on whether the role is subject to the Senior Managers and Certification Regime (SMCR).
Equality, Diversity and Inclusion Statement
Our Vision is to connect with our clients, colleagues, company and communities based on our principles whilst celebrating our differences.
We aim to empower leaders and colleagues to seek out and understand new voices and perspectives; to be vocal about inequity and exclusion, and to take decisive, informed and bold action to promote inclusion and belonging.
Any unsolicited submissions from agencies will be accepted as a direct application from the candidate and no fees will be payable.
We reserve the right depending on application numbers to close or extend the closing dates for positions; we would therefore recommend an early application.
TPBN1_UKTJ