Role: IT Support Technician
Salary: £30,000
Location: Mansfield
Are you an experienced IT professional ready to take on a dynamic and rewarding role? Join a forward-thinking company that's committed to excellence, innovation, and sustainability.
About the Role:
As an IT Support Technician, you'll play a vital role in delivering outstanding technical support and maintaining IT systems. From resolving day-to-day user issues to tackling advanced technical challenges, you'll be a key contributor to the success of our operations.
Your Responsibilities:
* 1st Line Support: Handle helpdesk tickets, resolve hardware/software issues, and assist users with IT queries.
* 2nd Line Support: Diagnose technical problems, perform system/network maintenance, and support projects.
* Administer user accounts, permissions, and group policies in Active Directory and Office 365.
* Collaborate on IT projects such as hardware rollouts and system migrations.
* Maintain IT documentation and liaise with external vendors to resolve complex issues.
Your Skills and Experience
1. Proven experience across 1st, 2nd line IT support.
2. Strong knowledge of Windows Server, Active Directory, Microsoft 365, and networking technologies (TCP/IP, DNS, DHCP, VLANs).
3. Familiarity...