Customer Success Manager (EMEA)
London – hybrid working model
Salary – up to £80,000 (DOE)
We are seeking a dedicated Customer Success Manager. In this client-centric, fast-paced, and results-oriented role, you’ll be the primary point of contact for clients utilising top-tier FX trading solutions serving key financial institutions across the EMEA region.
Key Responsibilities:
* Act as a trusted partner, helping clients maximize the value of our platforms to meet their unique objectives.
* Drive revenue growth by identifying cross-selling opportunities, in collaboration with our Sales team.
* Oversee new client onboarding, ensuring smooth, efficient implementation by coordinating with multiple teams.
* Regularly visit clients for on-site training sessions and strategic account planning.
* Enhance the experience of existing clients, providing exceptional service and support.
What We're Looking For:
* Proven experience in customer success, account management, or relationship management within institutional FX (experience with both buy-side and sell-side clients is highly desirable).
* Strong communication skills, with the ability to engage and influence stakeholders at all levels, including executive and C-suite.
* Exceptional multitasking abilities and a keen eye for detail, whether handling multiple projects or addressing client needs.
* Technically proficient, with a solid understanding of eFX trading and protocols like FIX.
* A proactive, solution-oriented mindset with a focus on client success.
Why You’ll Love Working With Us:
We’re a close-knit, dynamic team that thrives on collaboration, celebrating achievements, and driving continuous innovation to enhance the world of FX trading. By joining us, you'll be part of an environment that supports your personal and professional growth. Plus, if you speak any European languages, it’s a bonus as it enhances our ability to engage with key clients across the region.
Are you passionate about nurturing client relationships and ensuring their success? Do you have a keen interest in FX trading and want to collaborate with both buy-side and sell-side clients? This could be the role you've been looking for!