JOIN OUR FAMILY
Belong in a place where you can be yourself and love what
you do. Join our hotel community and we will support you to realise your
true potential. You will be part of a team where everyone’s contribution is
valued. We will empower you to bring ideas to elevate our services,
creating personalised experiences for guests. Help them to feel special,
and we will do the same for you.
THE EXCITING OPPORTUNITY
We opened the first 5* Hotel in Liverpool; The Municipal
Hotel & Spa MGallery in May 2023 and have reset the clock within this
historic building, bringing it back to life.
Our Heartists® aspire to create memorable, heartfelt moments for all
life enjoyers to experience unique stories from the past but also to immerse
themselves into our hospitality, creating their own astonishing tales of
MGallery magical moments. We boast 179 stunning bedrooms set in a
remarkable and inspiring landmark of the city. Time is of essence and at the
heart of The Municipal’s story. The iconic clock tower and bells giving
the tempo to a timeless melody. Various restaurants, bars and a state of
the art spa sanctuary experience, will offer everyone the place to have the
time of their lives, pause the clock and embark upon their own magical journey
with MGallery.
MGallery –
Boutique hotels with one-of-a-kind designs (accor.com)
A DAY IN THE LIFE OF A BAR SUPERVISOR AT THE MUNICIPAL
HOTEL & SPA MGALLERY
What you'll be doing...
As Bar Supervisor, you will assist in the management of the
Palm Court and Seaforth Restaurant Team and floor areas to an optimum level, in
support of the Food and Beverage Ops Manager, Palm Court Floor Manager and Bar
Manager. This role has variable shifts, evenings and days of work 5 days
over 7 (inclusive of weekends when Restaurants & Bars are busy). You
will ensure the highest quality of customer service and emotional intelligence
in all areas, with demonstrated commitment in hitting financial, operational
targets and adherence to licensing laws. Training, upskilling and
motivating the team is a priority. To facilitate
this you will be an expert in Mixology specialising in the Art of the Bar, you
will have a passion for Alchemy and pride for your team to share your
enthusiasm. You will proactively drive
efficiency, employee productivity, operational procedures and compliance with
financial processes.
WHAT WE NEED FROM YOU
We hire mostly on personality & potential but here
are a few of our requirements...
· An operational background
(preferably within a full service hotel or quality restaurant / bar with high
footfall) with at least 1 full year of Supervisory experience in a quality
establishment.
· Passion for
interacting with people and you must be driven for you and your team to deliver
quality 5* service.
· An art of leading
the team to maximise service, productivity and revenue opportunities (upsells,
side orders, further drinks, recommendations).
· To be fully conversant in the
Weights and Measures Act, Licensing Laws and safety campaigns.
· An established
record of operational excellence, creativity, marketing awareness and strong
product knowledge.
· Excelling in
planning, preparing, knowledge sharing, costings, training and being fully
communicative with your team and other departments.
Other duties include;
* Ensure
service standards and guest satisfaction are at the highest levels through
training, mentoring, monitoring, feedback and setting expectations.
Orchestrate a timeless memory and ensure our guests are delighted with our
service.
* To
be fully aware of all H&S, legal compliance and procedural control
requirements
* Strategically
maximise sales and identify upselling opportunities.
* To
Supervise, use people management skills in line with Company policies and
drive the team to be the best!
* To
work positively and collaboratively with all departments, brand
and Heartists®.
WHAT WE OFFER
When you become one of our Heartists®, you will also be a
member of the Accor and RBH group with all the benefits that brings. The ALL
Heartists® program is the benefits programme dedicated to Accor
Heartists®. It provides employees with the opportunity to enjoy memorable
experiences throughout the year, thanks to preferential rates in hotels and
exclusive discounts with a wide range of partners. The RBH company
benefits extend these offerings across RBH Managed hotels, Hapi Benefits, Refer
and Reward Schemes, an extra day’s holiday for your birthday and pension
scheme. To conclude this power trio, we have The Municipal Hotel benefits
with friends and family rates, discounts, free meals on duty, gratuities,
discounted local parking and social events. What’s not to love?
You will have access to a benefits package we believe
truly works for our people and enhances our overall culture... To
learn more about our full benefits package, click here to
watch our RBH employee benefits video.
EQUAL OPPORTUNITIES
RBH Hospitality Management is an equal opportunity
employer. We believe in hiring a diverse workforce and sustaining an inclusive,
people-first culture. If at any point throughout our process you require
reasonable adjustments, please contact careers@rbhmanagement.com.
Apply now. Let your passion shine. #MGallery
#MGalleryMoments #LifeatRBH