Based primarily in the visit centre at HMP Risley, the post-holder will work as part of a team to provide practical and emotional advice and support to all visitors.
Work as part of the wider POPS’ staff team to ensure that children visiting enjoy a wide range of play activities and experiences during visit sessions and scheduled family day events, improving the quality of the prison visiting experience for children. The post holder will oversee the play area within the prison visit room hall, providing a range of play activities for 2-5 year olds visiting their loved ones at the establishment. Additionally, the post holder will prepare various tabletop activities for older children to engage in with their parent/carer and the visitor.
MAIN TASKS
Activities
* Meet and greet all visitors to the establishment.
* Ensure a friendly and welcoming environment for visitors.
* Provide practical and emotional support to prisoners and their families.
* Maintain confidentiality and security of information.
* Update notice boards and information stands with relevant information as directed.
* Carry out administrative tasks related to visitor bookings, including checking visitor ID documentation where required.
* Liaise with prison staff, including visits and security staff, to ensure smooth and efficient reception of visitors.
* Access and update POPS’ in-house case management system for reporting purposes.
* Serve hot and cold drinks to visitors if required.
* Assist with the arrangement and delivery of Family Forums when needed.
* Comply with POPS and Prison policies and procedures, including Security, Health and Safety, and Safeguarding.
* Participate in relevant training for the post.
* Undertake any other relevant duties as requested by the Family Engagement Worker.
* Work flexibly, including weekdays and weekends on a rota basis.
* Ensure age-appropriate play activities are available and supervised during all visit sessions and special events.
* Plan and implement a programme of varied play activities, considering the needs and ages of visiting children.
* Ensure all play activities are fully prepared before children access the play area.
* Plan and evaluate daily activities and manage equipment setup and packing away.
* Maintain hygiene of equipment through regular cleaning.
* Follow POPS and prison policies, including Health & Safety and Safeguarding requirements.
* Attend regular supervision sessions with your line manager.
* Participate in relevant training.
* Undertake other duties as requested by the Family Engagement Worker.
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