Salary: £30,000 - 33,000 per year Requirements: An escalation-capable service desk engineer handling tickets end-to-end: log, prioritise, diagnose, resolve or escalate in line with SLAs. Ability to troubleshoot connectivity issues across WAN/LAN/WLAN, customer CPE, and campus edge infrastructure using structured fault-finding. Perform standard configuration changes under approved work instructions and change control (e.g., VLANs, DHCP/DNS, firewall policy adjustments). Respond to monitoring alerts; identify service-impacting events and proactively raise and manage incidents. Drivers with UK Licence and access to own vehicle. Responsibilities: Triage, troubleshoot, and resolve incidents and service requests across customer CPE, campus edge, and core ISP services. Own cases through to resolution or clear escalation. Contribute to delivery activities such as equipment pre-staging, on-site turn-ups, change windows, and upgrades as needed. Respond quickly to critical incidents when required. Occasionally travel across the UK for support tasks. Technologies: Firewall Support LAN WLAN Windows Network Security More: At Modern Networks, established in 1999, we are the leading specialist provider of managed IT and Telecoms services across various sector markets. Our independent Internet Service Provider (ISP) supports a diverse client base across the UK, particularly focusing on science parks, commercial properties, SMEs, and educational institutions. We offer a supportive work environment where growth and development are prioritized, alongside our commitment to diversity and inclusion. You will enjoy a healthy work-life balance, with 25 days of annual leave plus bank holidays. last updated 14 week of 2026