The post holder (s) will provide a comprehensive administration and infor mation service in supporting the Lymphoedema, Lower Limb and Tissue Viability service and Admin. They will e nsure that an efficient and confidential service is provided. The post holder will be based at Acorn Centre, but must be flexible in being able to cover across the Pennine sites and as part of the role, could also be required to provide cover for planned and unplanned leave and therefore flexibility to cover at other sites is a prerequisite. They will be required to provide admin support as directed by their administration line manager, to ensure continuity of a quality service provision. The post holder will have a good standard of education with qualifications in English and Maths and e xcellent computer skills are required. The post holder will be required to work both as part of a team and on their own initiative .
Answer telephones, taking and forwarding messages, ensuring that all telephone callers receive a prompt, courteous, non-judgmental and well-informed response. Respond to queries, dealing with routine matters and passing more complex queries to the appropriate member of staff. Provide an administrative service to include corres pondence on behalf of the manager and other members of the team, ensuring a high standard in accordance with Trust standards. Assist the running of an efficient system, dealing with routine referrals and distributing to appropriate clinical team.
Established in 2003, East Lancashire Hospitals NHS Trust (ELHT) is a large integrated health care organisation providing high quality acute and community healthcare for the people of East Lancashire and Blackburn with Darwen.
The organisation puts safety and quality at the heart of everything we do, invests in and develops its workforce, works with key stakeholders to develop effective partnerships and encourages innovation and pathway reform to deliver best practice.
We employ over 8,000 staff, many of whom are internationally renowned and have won awards for their work and achievements.
Answer telephones, taking and forwarding messages, ensuring that all telephone callers receive a prompt, courteous, non-judgmental and well-informed response. Respond to queries, dealing with routine matters and passing more complex queries to the appropriate member of staff. Provide an administrative service to include corres pondence on behalf of the manager and other members of the team, ensuring a high standard in accordance with Trust standards. Assist the running of an efficient system, dealing with routine referrals and distributing to appropriate clinical team. Monitor and maintain stock supplies for the team. Responsible for operating in line with Trust policy and departmental procedure in respect of tracking and retrieval of health records. Be an advocate for services, responding accurately and appropriately to enquiries and requests for information in relation to service provision.