Maintenance Coordinator Based in Lincolnshire. Mon -Fri 08:00-16:30) Salary £25,000 - £30,000 Our client is looking for a Permanent Maintenance Coordinator for an Industrial Door company. The ideal candidate should have experience in Maintenance / Engineering Coordination, Admin & Clerical ideally with industry knowledge. Job purpose To coordinate Engineers by region ensuring works are planned and that engineers have access to required materials and tools, whilst working to KPI’s & SLA’s. Liaising directly with Customers, ensuring customer portals are updated accurately. Main duties Operations • Assist Regional Support with logging and issuing call out’s • Check engineers are following ‘Safety Absolutes’ during telephone conversations /FaceTime calls • Check plant/equipment is correct with engineer BEFORE attending to reduce avoidable down time • Plan work in advance based on supplier delivery dates • Keep engineers productive by ensuring there are always ‘floating’ jobs on their vans/servicing • Forward plan engineer resource to cover high workloads/planned holidays/peak periods • Check all completed jobs in ‘real time’ and action accordingly • Promote a strong health and safety work ethic. • Preparing Health and Safety documentation/Risk Method Statements Customers • Deliver an excellent service delivery for both regional & key account customers • Achieve ‘turn around’ times on jobs so they are within agreed SLA’s • Deliver ‘first time fix’ through engineers • Keep customer updated throughout; and deliver bad news first Financials • Achieve monthly regional target • Actively reduce ‘aged’ jobs to achieve agreed SLA’s and KPI’s • Ensure ‘Van Stock’ and ‘Container Stock’ procedures are adhered to and stock replenished Reporting • Achieve daily, weekly, monthly routines • Update all systems in ‘real time’ for clear visibility • Report on poor data quality and/or data issues within agreed time frames • Report on warranty / call back / non-productive activities within agreed time frames People (direct reports; engineers) • Lead by example; and challenge inappropriate behaviour • Attendance, absenteeism, performance management, HR issues • Report any identified training needs To apply click on the link below or email (url removed) for more details