Infrastructure & Networks Manager – Job Description Role Purpose Own, operate and continuously improve the company’s core IT infrastructure, networks and end‑user services, ensuring they remain secure, stable and compliant within a regulated pharmaceutical environment. This is a hands‑on technical leadership role where the manager leads by example in design, build, troubleshooting and optimisation while coaching a small team and coordinating specialist partners. Key Responsibilities 1. Hands‑On Technical Delivery • Administer and support servers, virtualisation platforms, storage, backups, networks, firewalls, Wi-Fi and cloud services (Azure, Microsoft 365). • Perform advanced troubleshooting for incidents and problems, owning major incidents end-to-end. • Implement patches, upgrades, hardening and configuration changes under ITIL and GxP change control. • Maintain monitoring, alerting, observability and capacity planning. • Ensure high availability and performance across on-prem and cloud environments. 2. Infrastructure & Team Leadership • Lead and mentor infrastructure and support engineers; set technical direction and priorities. • Foster ownership, documentation, standardisation and right‑first‑time delivery. • Coordinate with the Service Desk for escalation and knowledge transfer. • Champion automation, infras...