Working in a busy Practice puts a Medical Receptionist in a special position of trust and responsibility. You must provide a friendly, efficient and professional front-line service to patients, visitors and the primary health care team both in person and by telephone. As the main contact for the Practice, the professional image and impression you project and the environment you maintain is essential to providing a positive experience with the Surgery.
A Medical Receptionist must have an excellent telephone manner, customer care, be organised and able to work under pressure during busy and difficult times. It is important to be able to help patients access appropriate services and to manage various patient needs - no two days are the same. Once fully trained, there may be some lone working during less busy times.
The Practice utilises a variety of computer packages in the day-to-day running of the Practice and, whilst full training is provided, all members of staff are required to use these to support efficient systems and communication.
Main duties of the job
Recieve, assist and direct patients in accessing the appropriate service or healthcare professional within Practice protocols.
Ensure all communications are dealt with effectively and efficiently to include online consultations, telephone calls, text messages, letters, prescription requests etc.
Effectively utilise the Practice computer system including EMIS, Electronic Prescribing Service and emails.
Deal with all general enquiries, explain procedures and make new and follow-up appointments in a polite and helpful manner.
Using Practice guidance and excellent communication skills ensure that patients access members of the clinical team within appropriate time frames. Ensure that the necessary information is received and recorded to provide safe patient care.
Action prescription requests according to the Practice protocol.
Advise patients on private services available at the Practice and the relevant charges. Collect private fees, issue receipts and record as required.
Tidy and maintain the reception, waiting room, public areas and consulting rooms to provide a professional image and environment.
Open and close up premises at the start and end of the day.
Provide information to patients on the Practice Complaints procedure.
Undertake any other additional administrative duties appropriate.
The Lodge Surgery is located between 3 sites based in St Albans and Redbourn. It is a busy practice with approximately 20,000 patients. We are very friendly and efficient practice with patient care as the main focus.
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