PrincipalOfficer-RepairsLeadtheresponsiverepairsteam,maximisingtheproductivityofin-houselabour,andmanageexternalcontractorstodeliverahigh-qualityrepairsservice. ?LeadtheBusinessSupportTeamtosupportdeliveryofahigh-qualityrepairsandvoidsservice. ?WorkcloselywithcolleaguesacrosstheCouncilincludingthoseinvoids,tenancy management,andthewiderrepairsandinvestmentteam,monitoringallrepairs,from identificationtocompletion. ?Managedisrepairclaimsandcustomercomplaints. ?Proactivelyidentifyopportunitiestoimproveperformanceandimplementagreed initiativestosupportthefastandefficientprogressionandcompletionofrepairs. ?Deliverahighqualityandsaferepairsservice,achievingcompliancewithregulatoryand locallysetstandardsandahighlevelofcustomersatisfaction. ?Produceandanalysemanagementandperformanceinformation,andcustomerinsightto identifyanddeliverimprovements. ?Leadmeetings,andsupporteffectivecommunicationbetweeninternaldepartments, colleagues,andcontractors,tosupportthefastandefficientprogressionandcompletion ofrepairs. ?ProvidecoverintheabsenceofthePrincipalOfficer-Voids. 2 COREREQUIREMENTS ?ChampionstheVisionandValuesofCharnwoodBoroughCouncilandworkswith membersandstafffromacrosstheorganisationinthebestinterestsoftheresidentsofthe boroughandtheCouncil. ?Responsibleformanagingtheoperationalperformanceoftheserviceareaofresponsibility inlinewithagreedcorporatebusinessandserviceplanobjectives,keyperformance indicators,andservicestandards,includingplanning,budgetaryprocesses,andrisk management. ?Leads,manages,anddevelopscolleaguesandteam/seffectivelywithintheservicearea ofresponsibilitytosupporttheprovisionofexcellentservices. ?ProvidessupporttoanddeputisesfortheRepairsandInvestmentManageronspecific mattersasrequired. ?Managestherevenueandcapitalbudgetswithintheserviceareaofresponsibility. ?Maintainseffectiveandproductiveworkingrelationshipswithcolleaguesandexternal partners. ?Iscommittedtodeliveringappropriateservicestoallserviceusers,inclusivelyandwithout discrimination.