We are looking for an experienced Administrative Assistant or Operational Support Assistant for a brand-new role in an exciting Bristol software business.
The role
The official job title is Commercial Operations Coordinator and will be responsible for ensuring efficient and accurate operational processes across the Commercial Team. This includes managing sales pipeline data, coordinating with different departments, and supporting Account Managers to maintain the highest standards of service delivery.
The role will report to the Commercial Manager and work closely with Sales, Account Leads, Operations, and other business groups to ensure data and processes are accurate, up to date and running smoothly.
Responsibilities will include:
* Supporting sales pipeline management, including updating CRM systems and ensuring data accuracy.
* Supporting the preparation and closure of sales opportunities, including handovers to other teams.
* Coordinating with Sales, Delivery, and Finance teams to ensure alignment and address queries.
* Reviewing and submitting claims for commercial programs, such as Microsoft Innovate Claims.
* Managing monthly scheduled reporting tasks with timely updates and checks
* Coordinating with Account Leads to manage renewals and support ongoing customer engagement.
* Acting as a central liaison between Sales, Operations, and Finance teams to address queries and ensure alignment.
* Overseeing the creation of sales orders and responding to customer requests efficiently.
* Ensuring delivery owners are accountable for accurate forecasting and follow-on opportunity management.
* Supporting process improvements and enhancing data accuracy in operational systems.
Skills and Behaviours
* Proven experience as an administrative assistant or in other operational support position
* Excellent organisational skills and strong attention to detail.
* Experience working in Office 365, you’ll need to be knowledgeable in Excel.
* Excellent communication skills, both written and verbal, to engage effectively with diverse stakeholders.
* Experience in CRM tools (e.g., Dynamics) and familiarity with operational systems.
* Ability to manage multiple tasks and prioritise effectively in a fast-paced environment.
* Self-starter with the ability to work independently and as part of a team.
* Exemplary planning and time management skills including working to deadlines
* Ability to multitask and prioritize daily workload
This role is ideal for a highly organised individual who thrives in a dynamic environment and is motivated to contribute to the success of the commercial team.
The Salary
£26,000 - £30,000 plus 25 days holiday, pension, life assurance, healthcare scheme, hours of work 9am -5.30pm
Location
Central Bristol, hybrid working minimum of two days a week in the office.
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