Technical Services Administrator (R62956) Crickhowell, Wales
Join Our Team as a Technical Services Administrator
Location: Head Office
Hours: Monday – Friday, 8:30am – 5:00pm
Department: Technical Services
About Us
We’re the people behind the scenes keeping the UK’s communications networks running at peak performance. Our mission is simple: keep everyone connected — reliably, efficiently, and with minimal downtime. You’ll be part of a proactive, skilled team that solves complex technical challenges, works closely with network providers, and makes a real impact on the quality of service our customers experience.
The Role
As our Technical Services Administrator, you’ll be the vital link between technical operations, suppliers, and our wider business. You’ll monitor and maintain our telecommunications networks, troubleshoot issues before they escalate, and keep everything from stock systems to billing records running smoothly.
Responsibilities:
* Investigating and resolving network issues (proactive & reactive troubleshooting)
* Liaising with 3rd party providers and contractors to keep services running
* Tracking equipment and managing stock using our in-house systems
* Reviewing and resolving ‘bad actors’ to improve network reliability
* Coordinating orders and deliveries for communication solutions
* Managing communications billing and ensuring data accuracy
* Supporting ad-hoc projects and team initiatives
* Providing outstanding customer support to both internal and external stakeholders
Requirements:
* Tech Skills: Confident Excel user, IT literate, basic telecoms/networking knowledge
* Experience: Previous admin experience preferred, customer service background a plus
What We Offer:
* Be part of a close-knit, supportive team that values your contribution
* Work in a role that blends technical problem-solving with customer service
* Opportunities to develop your skills in telecoms, networking, and technical admin
* Make a tangible impact on keeping thousands of people connected
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